Events Partnership Executive
# Events Partnership Executive **Fortnum & Mason** · London · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Job description Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. Role Purpose: The Events Partnership Executive is an exciting opportunity to join the team responsible for delivering Fortnum & Mason’s prestigious programme of external events. Working closely with the Senior Events Partnership Manager, the role plays a key part in the end-to-end planning, coordination and execution of each event, ensuring every detail reflects the Fortnum & Mason brand and delivers an exceptional experience for partners and customers alike. The Events Partnership Executive will support the development and delivery of a varied and dynamic calendar of consecutive and events, ranging in scale and complexity. Through excellent organisational, communication and interpersonal skills, the role holder will build and maintain strong working relationships with partners, suppliers, customers and internal stakeholders, helping to drive sales, brand engagement and long-term partnerships. A proactive and solutions-focused approach is essential, with the ability to anticipate challenges and resolve issues before they arise in a fast-paced, high-profile environment. A successful candidate would be incredibly admin focussed and enjoy systematically building each event in advance through an established protocol of event planning documents and trackers whilst using our D365 operating system to arrange stock transfers and raise purchase and sales orders. Whilst our primary objective is to deliver exceptional experiential events, understanding that the key to success in delivering these events is preparation and actively enjoying this process is crucial to the role. The Events Partnership Executive will be responsible for supporting event administration, managing timelines, coordinating operational requirements and ensuring all parties are aligned in advance of delivery. On event days, they will provide hands-on operational support including the set up of our stand so the candidate must be comfortable and willing to carry out physical tasks including, but not limited to, unpacking deliveries, moving boxes of stock and building displays. They will also be the ‘Face of Fortnum’s’ and serve our customers whilst ensuring events run smoothly and any issues are handled efficiently and professionally. This role requires close collaboration across multiple teams, including hospitality, retail, marketing, logistics and finance as well as regular liaison with our partners. With an exciting and busy calendar of overlapping events, the role demands strong time management skills and the ability to juggle multiple projects simultaneously, often to tight deadlines. The successful candidate will be highly detail-oriented, adaptable and comfortable balancing both administrative and operational responsibilities, while maintaining a consistently high standard of work. Above all, this role offers the opportunity to contribute to the delivery of immaculate, memorable events that uphold Fortnum & Mason’s reputation for excellence and exceptional customer experience. Role Responsibilities: Operational - Provide comprehensive administrative support across the full event lifecycle, from initial partnership agreements and planning through to on-site delivery and post-event wash-up - Demonstrate exceptional organisational, time management, and project management capabilities, ensuring multiple workstreams are prioritised and delivered accurately, on time, and to a consistently high standard - Maintain and update all relevant operational documentation, including sales reports, purchase orders, invoicing, critical paths, run sheets, and other key planning and delivery documents - Coordinate operational aspects of event delivery, collaborating closely with internal teams and external suppliers to ensure seamless execution, clear communication, and alignment to agreed objectives - Take full end-to-end ownership of assigned projects, working autonomously while remaining accountable for planning, execution, delivery, and evaluation of outcomes - Act as a point of contact for customer queries and correspondence related to events, providing timely, professional, and brand-appropriate responses and resolutions - Serve as the primary on-site representative and “Face of Fortnum’s” at events, confidently engaging with customers, clients, partners, and stakeholders while upholding brand values, service standards, and reputation at all times - Proactively identifying potential risks or issues before they arise and ensuring robust contingency plans, logistics, and resources are in place to resolve challenges swiftly and effectively - Ensure all operations are executed with sustainability at the forefront of our thinking. - Develop, implement, and continuously improve operational protocols, processes, and ways of working; constructively challenge thinking, decisions, and established processes to drive efficiency, quality, and best practice People & Collaboration - Build and maintain strong working relationships across multiple internal stakeholder departments to ensure events are delivered to an exceptional standard. This includes close collaboration with, but is not limited to, Marketing, Merchandising, Buying, Packaging, Sustainability, Finance, Visual Merchandising, Chefs, Hospitality, and Logistics teams - Communicate clearly and effectively with all stakeholders, aligning expectations, sharing updates, and ensuring all parties are informed, engaged, and working towards shared goals - Work collaboratively with external partners and suppliers, fostering positive relationships and ensuring deliverables, timelines, and standards are met or exceeded Role Specific Criteria: Essential - Excellent administrative, planning, organisational, and time-management skills with the ability to manage multiple priorities and deadlines simultaneously - Exceptional attention to detail, ensuring accuracy and high standards across all aspects of work - High level of computer literacy, with advanced proficiency in Microsoft Excel - Proven experience in planning, coordinating, and delivering events from concept through to execution - Highly motivated, proactive, and results-driven, with a strong desire to succeed both individually and as part of a team - A genuine passion for the brand, with the ability to act as a brand ambassador in all aspects of the role - Strong interpersonal, written, and verbal communication skills, with demonstrable customer-facing experience - Commercially aware and sales-focused - Strong understanding of the premium/luxury marketplace and the expectations of high-value customers - Full UK driving licence and use of own vehicle - Flexibility to travel as required Desirable - Previous experience using Microsoft Dynamics 365 (D365), particularly within a sales or customer relationship management environment In return we offer the following fabulous benefits; - A competitive salary - Annual discretionary bonus - A generous store and restaurant discount - A subsidised staff restaurant which uses Fortnum’s ingredients - 25 days paid holiday (plus bank holidays) a year and an extra day off for your birthday - Excellent pension scheme - Invitation to our annual staff party - And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Наблюдалась 2026-10-04, впервые 2026-10-02, источник — Indeed.