EUC Specialist
# EUC Specialist **Pyramid Global Technologies** · Australia · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[EUC-Specialist]` `[End-User-Computing-Specialist]` `[IT-Support-Specialist]` `[Help-Desk-Specialist]` `[Technical-Support-Specialist]` `[EUC-Engineer]` `[EUC-Administration]` --- ### About the Role Job Description: - Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met - Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune - Performing monthly Windows machine patching and application deployments using SCCM 2012 - Microsoft server 2012 and 2016 administration. Active Directory skills and experience - Performing Server health checks and group policy administration - Provide support for MS Exchange Server 2013 - Azure Active directory administration - Management of Konica Minolta printers via YSOFT and troubleshooting printer issues - Incidents, service requests and change management using BMC Remedy force tool - Knowledge on Service Now ITSM Platform - Timely and professional follow up on all calls, Quick identification, and control of high priority issues - Troubleshooting MS Office 2016 and Office 365 issues - O365 Mailbox, distribution list and shared mailbox creations - Troubleshooting outlook issue - Installing software’s and troubleshooting application related issues - Managing hardware and software CMDB - Coordinating with vendors to troubleshoot issues - Providing on call and on-site support - Troubleshooting Network, VPN and Switches related issues - Performing Data Center tasks - Monitoring SCOM and Nagios alerts and resolving the issues - Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement - Promptly responding to user issues via email, phone and in person - Providing support to VIP users - Experience in diagnosing and supporting AV systems like Polycom - Excellent troubleshooting, multitasking, problem solving and time management skills - Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops - Re-imaging the laptops - Working on Windows 10, 8 and 7 machines and troubleshooting the issues - Microsoft System Center 2016 Virtual Machine Manager support and administration - Providing support for OneDrive, SharePoint, Microsoft Teams - Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers - Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP) - Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business) - Troubleshooting Network issues (LAN, Wi-Fi issues) - Monitoring security patch updates - Good Hands on knowledge on Compliance and security pertaining to patching windows. Originally posted on Himalayas
- EUC-Specialist
- End-User-Computing-Specialist
- IT-Support-Specialist
- Help-Desk-Specialist
- Technical-Support-Specialist
- EUC-Engineer
- EUC-Administration
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).