EUC Operation Manager
# EUC Operation Manager **Tech Aalto Pte ltd** · Singapore · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Singapore (Singapore) EUC Operation Lead: Strategy and Vision: Develop and execute a forward-thinking EUC strategy aligned with the overall IT and business objectives. Identify emerging technologies and trends to enhance the end-user experience and drive innovation. • Service Delivery and Management: Oversee the delivery and management of all end-user computing services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools. • Team Leadership and Development: Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment. Manage team resources, budgets, and performance. • End-User Experience: Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business. Implement mechanisms for gathering user feedback and continuously improving services. • Security and Compliance : Ensure the security and compliance of all end-user devices and systems, adhering to company policies and industry best practices. Collaborate with the security team to implement and enforce security measures. • Asset Management : Oversee the procurement, deployment, maintenance, and disposal of Client’s end-user hardware and software assets. Ensure accurate inventory management and cost-effectiveness. • Vendor Management : Manage relationships with relevant technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved. Evaluate and select new vendors as needed. • Collaboration and Communication : Collaborate effectively with other IT departments (e.g., Infrastructure, Security, Applications) and business stakeholders to ensure seamless integration of EUC services. Communicate effectively with all levels of the organization on EUC-related matters. • Problem Management and Resolution : Oversee the resolution of complex end-user issues, ensuring timely and effective solutions. Implement proactive measures to prevent recurring problems. • Budget Management : Develop and manage the EUC budget, ensuring cost-effective operations and investments. • Project Management : Oversee the execution of key Technology projects from initiation to successful completion, defining project scope and objectives, develop project plans and ensuring on-time and within-budget delivery while maintaining exceptional quality. QUALIFICATION & EXPERIENCE: Bachelor’s degree in computer science, Information Technology, or a related field. Master's degree preferred. Experience of minimum of 20 years of progressive experience in IT, with at least 10 years in a leadership role managing end-user computing services. Skills: • Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms(iOS, Android), desktop virtualization technologies (e.g.,Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room). • Experience with modern device management tools and methodologies (e.g., Intune, Jamf). • Solid understanding of ITIL frameworks and service management principles. • Excellent leadership, communication (written and verbal), interpersonal, and presentation skills. • Strong problem-solving and analytical skills. • Ability to work effectively in a fast-paced and dynamic environment. • Experience managing budgets and vendor relationships. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/) Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
Наблюдалась 2026-09-20, впервые 2026-09-18, источник — Indeed.