Estate Management Head

Job Summary

The Estate Management Head is responsible for the overall management, preservation, maintenance, security, and operational readiness of the Company's completed and partially completed residential developments pending turnover to the Homeowners' Association (HOA) and/or Local Government Units (LGUs).

The position serves as the primary representative of the Company in addressing homeowner concerns related to post-construction issues, estate management concerns, common area maintenance, and community operations. The role is likewise responsible for protecting the Company's reputation by ensuring prompt resolution of homeowner concerns, maintaining project amenities and common areas in excellent condition, and fostering positive relationships with homeowners, government agencies, utility providers, and community stakeholders.

As a senior management position, the Estate Management Head shall lead estate operations, customer relations, property upkeep, facilities maintenance, security management, turnover preparations, and process improvement initiatives across all assigned developments.

Duties and Responsibilities

Homeowner Relations and Community Management

• Serve as the primary contact and Company representative for homeowners regarding post-construction concerns, warranty issues, estate-related complaints, and community matters.
• Establish and implement an effective homeowner concern resolution system, ensuring that all concerns are properly documented, monitored, and resolved within agreed service levels.
• Facilitate meetings, consultations, and dialogues with homeowners, homeowner groups, community representatives, and future HOA officers.
• Coordinate with Engineering, Construction, Customer Care, Legal, and other departments regarding the resolution of homeowner concerns.
• Monitor trends and recurring issues and recommend corrective actions to prevent future occurrences.

Estate Operations and Property Management

• Oversee the day-to-day management of subdivision common areas, amenities, parks, open spaces, roads, drainage systems, and other estate facilities pending turnover.
• Ensure that all project amenities and common areas are properly maintained, operational, safe, and presentable at all times.
• Develop and implement preventive maintenance programs for estate facilities and infrastructure.
• Monitor landscaping, housekeeping, pest control, waste management, and environmental maintenance activities.
• Conduct regular estate inspections and prepare corrective action plans for identified deficiencies.

Security, Safety, and Risk Management

• Oversee estate security operations, including guard force management, access control, and incident response.
• Ensure that security personnel, maintenance contractors, and service providers comply with Company standards.
• Develop and implement estate emergency preparedness and business continuity procedures.
• Monitor security incidents, accidents, and community disturbances and recommend appropriate corrective measures.
• Ensure compliance with safety, environmental, and regulatory requirements.

Post-Construction Monitoring and Defect Management

• Coordinate with Construction, Project Management, and Engineering Departments regarding punch-list items, rectification works, and warranty concerns.
• Monitor repair and rectification activities to ensure timely closure of homeowner-reported issues.
• Conduct validation and inspection of completed corrective works before acceptance and closure.
• Recommend process improvements to reduce recurring construction defects and improve customer satisfaction.

Turnover and HOA/LGU Coordination

• Lead the preparation and implementation of turnover plans for common areas, facilities, and infrastructure to the HOA and/or LGU.
• Ensure that all turnover requirements, documentation, permits, warranties, and asset inventories are complete and properly documented.
• Coordinate with government agencies, utility providers, and regulatory offices regarding estate-related requirements.
• Represent the Company during turnover discussions, inspections, and stakeholder meetings.

Administration and Vendor Management

• Manage estate operating budgets and control costs related to maintenance, security, landscaping, utilities, and facility operations.
• Supervise and evaluate contractors, service providers, and suppliers engaged in estate operations.
• Review proposals, contracts, service agreements, and maintenance programs.
• Ensure that contractors and vendors meet performance standards and contractual obligations.

Strategic Management and Process Improvement

• Develop policies, systems, and standards for estate management across all projects.
• Recommend process improvements to enhance service delivery, operational efficiency, cost control, and homeowner satisfaction.
• Prepare management reports, operational analyses, risk assessments, and strategic recommendations.
• Establish key performance indicators (KPIs) for estate management teams and service providers.
• Support management in the planning and development of future projects by providing operational and customer experience insights.

Leadership Responsibilities

• Lead, mentor, and manage estate management personnel, maintenance teams, security personnel, and administrative staff.
• Foster a culture of customer service, accountability, professionalism, and continuous improvement.
• Ensure proper manpower planning, scheduling, deployment, and performance management of estate personnel.

QualificationsEducation

• Bachelor's Degree in Civil Engineering, Property Management, Real Estate Management, Construction Management, Architecture, or related fields.
• Licensed Civil Engineer is preferred but not required.

Experience

• At least 10 years of progressive experience in estate management, property management, village administration, project management, construction management, facilities management, or residential housing development.
• Minimum of 5 years in a managerial or senior leadership role .
• Experience handling subdivisions, townships, horizontal developments, mixed-use communities, or residential housing projects.
• Strong background in post-construction customer care, defect rectification, homeowner relations, and community management.

Technical Competencies

• Thorough understanding of residential subdivision operations, facilities management, and property maintenance.
• Knowledge of construction methods, project handover procedures, defect management, and warranty administration.
• Familiarity with HOA formation, HOA turnover processes, and LGU coordination.
• Strong understanding of security administration, maintenance systems, contractor management, and estate operations.
• Proficient in Microsoft Office applications and report preparation.

Leadership Competencies

• Strong stakeholder management and relationship-building skills.
• Excellent customer service orientation and conflict-resolution abilities.
• Strong negotiation, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to deal effectively with homeowners, contractors, government agencies, utilities providers, and senior management.
• High level of professionalism, accountability, and attention to detail.

Preferred Industry Background

Candidates from the following industries are highly preferred:

• Residential Housing Developers
• Real Estate Developers
• Township and Subdivision Developers
• Property Management Companies
• Estate and Village Management Organizations

Examples include developers such as Vista Land, Camella, Amaia, Avida, Filinvest Land, PHirst Park Homes, Crown Asia, and similar residential development companies.

Pay: Php80,000.00 - Php90,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Pay raise
• Promotion to permanent employee

Work Location: In person