ERP Support Consultant

About the role

IT System Integrators Limited is looking for an ERP Consultant to join our team. You'll be the first point of contact for users of our ERP system, Standard ERP, resolving issues, supporting day-to-day operations and helping colleagues and customers get the most out of the platform. This role suits someone with a solid helpdesk background who has started working with ERP systems and wants to develop further in this area.

Key responsibilities

• Provide first and second line support to ERP users by telephone, email and ticketing system, logging, prioritising and resolving issues within agreed service levels.
• Troubleshoot problems with user access, permissions, workflows, reports and data entry, and escalate complex issues to senior colleagues or third-party vendors where needed.
• Support testing and rollout of system updates, patches and new modules.
• Create and maintain clear documentation, including user guides, FAQs and knowledge base articles.
• Deliver informal training and guidance to users, both one-to-one and in small groups.
• Identify recurring issues and suggest improvements to processes or system configuration.
• Work closely with finance, operations, and other business teams to understand their needs and resolve problems.

Essential skills and experience .

• At least a year's experience supporting/using an ERP or accounting system.
• A strong grasp of troubleshooting, with a logical, methodical approach to problem-solving.
• Excellent communication skills, both written and verbal, with the ability to explain technical matters clearly to non-technical users.
• Confident and professional on the telephone.
• Good customer service skills, with patience and a genuine willingness to help.
• Strong organisational skills and the ability to manage multiple tickets and priorities.
• Experience using a ticketing system.

Desirable skills and experience

• AI and scripting experience
• An understanding of core business processes such as finance, purchasing, inventory or order management.
• ITIL Foundation or a similar IT service management qualification.
• Full UK driving licence and access to your own vehicle, as occasional travel to customer sites is required. Business mileage is reimbursed at the rates set.

What we offer

• 23 days holiday per annum, plus bank holidays
• Pension scheme
• Training and certification opportunities
• Varied work with a small team where you will be known and trusted

Pay: £27,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Experience:

• Helpdesk and/or ERP: 1 year (required)

Language:

• English (required)

Work Location: In person