ERP Analyst (Oracle Fusion)

KEY RESPONSIBILITIES

Oracle Fusion Support

• Provide daily support to users on Oracle Fusion SCM, Finance, and Projects.
• Create and manage user accounts, roles, and system access.
• Help users with system navigation, transactions, and access issues.
• Track and follow up on system issues, support tickets, and requests.

System & Functional Coordination

• Coordinate with the Oracle support/implementation partner (Shahgaron) to resolve issues.
• Follow up on open tickets and ensure timely resolution.
• Support testing and implementation of system fixes and enhancements.
• Coordinate with business users and technical teams when required.

Process Improvement & Implementation

• Support the implementation of new Oracle Fusion features, workflows, reports, and modules.
• Gather user requirements and identify process improvement opportunities.
• Support the creation and improvement of business processes in Oracle Fusion.
• Assist with User Acceptance Testing (UAT).

Reporting & Documentation

• Support the preparation and checking of system reports.
• Maintain user guides, process documents, and system documentation.
• Document requirements, system changes, and enhancement requests.

User Training & Communication

• Provide basic training and guidance to end users.
• Prepare user guides and training materials.
• Communicate system updates and changes to users.
• Act as a link between business users, management, and the Oracle support team.

REQUIRED QUALIFICATIONS

• Bachelor's degree in IT, Computer Science, Information Systems, Business Information Systems, or a related field.
• 1–2 years of experience in ERP support, business applications, or Oracle Fusion.
• Basic knowledge of Oracle Fusion SCM, Finance, and Projects.
• Understanding of basic business processes such as procurement, inventory, finance, or project management.
• Good analytical and problem-solving skills.
• Good communication and coordination skills.
• Good knowledge of Microsoft Excel, Word, and PowerPoint.

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person