Enterprise Relationship Manager - Call Centers
# Enterprise Relationship Manager - Call Centers **IGEL Technology** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Enterprise-Sales]` `[Account-Management]` `[Business-Development]` `[Software-Sales]` `[Sales]` `[Contact-Center]` `[Contact-Center-Manager]` `[Enterprise-Customer-Service]` `[Relationship-Manager]` `[Call-Center-Representative]` --- ### About the Role LOCATION: US -Remote THE ROLE: The Enterprise Relationship Manager (ERM) will be a highly motivated individual responsible for managing a targeted number of large, named accounts in the Call Center/BPO space, with greater than 15,000 employees in order to achieve and exceed sales targets. This position will be responsible for the management and growth of specific named accounts, developing C-level relationships, selling deep and wide, and key requirements related to a high-performance sales organization. TASKS AND RESPONSIBILITIES: - Effectively deliver the IGEL value proposition, demonstrating an understanding of the solution and individual products. - Manage customer expectations and contribute to a high level of customer satisfaction. - Use forecasting and pipeline management to manage sales growth. - Meet monthly, quarterly and annual sales targets. - Use our Microsoft CRM application to develop and utilize professional account management and follow-up procedures. - Attend local marketing events as appropriate. - Become the primary contact person within your enterprise accounts while working closely with your colleagues, Inside Sales Representatives, Channel Managers and Sales Engineers. - Develop a sustained pipeline of accounts by actively prospecting via networking, marketing lead follow-up, and personal relationships to independently close contracts. - Appropriately engage management and subject-matter experts in the sales cycle. - Present territory plan reviews, weekly forecasting reviews, and quarterly sales reviews to the executive team. - Building and maintaining strong business relationships with senior level executives. EXPERIENCE AND QUALIFICATIONS: - Strong track record in penetrating / closing new accounts, planning and managing territory resources, leveraging channel partners and exceeding revenue goals. - Proven history of sales overachievement; a demonstrated rolodex of multiple levels of contacts in regional accounts; the ability to close complex software and services transactions; high-level cross-company and partner engagement skills. - Demonstrated ability to identify, qualify and close 6-7 figure sales opportunities. - Excellent organization and collaboration skills and a passion for developing world class best practices, within the virtual team and in the region. - Must be a strategic thinker and have proven excellence in Strategic Account planning and delivery. - Excellent communication skills and strong presentation skills. - Demonstrated ability to meet and exceed bookings and revenue targets consistently year over year. - Good reputation in the region. - Ability to follow through and meet deadlines. - Excellent balance of strategic and tactical skills. - This role will require someone who is comfortable working in a small, expanding company, and must possess a desire to be entrepreneurial and adaptable to a changing, growing environment. - Experience selling emerging technologies over an extended sales cycle competing against the status quo or against incumbents. - Excels at finding and closing new business while also expanding existing relationships and has strong problem solving and consultative sales skills. - Highly motivated and capable of working independently. REQUIREMENTS: - MUST have 10+ years of experience in the Field selling software or hardware to Enterprise/Global customers with a Call Center/BPO Background. - Must be Channel Friendly. IGEL is 100% Channel. - Must be a hunter. This is not a farming role. - Must demonstrate a track record of success resulting from following a repeatable process. - Must be willing and able to work in a fast-paced environment WE OFFER: - Health, dental, vision, and prescription benefits (employee premiums covered by IGEL) - 11 company-paid holidays per year - 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service) - Sick time of 10 days per year, with rollover of unused days - 401(k) plan with 100% company match - Paid maternity and paternity leave - Monthly home office allowance - Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals - Employee Assistance Program (EAP) and Financial Wellness tool - Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage - Wellbeing apps, including Rightway, Headspace and Wellhub - Training and development opportunities to advance your career - President’s Club for the highest performing salespeople and overachievers - An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere - A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you! Additional information: Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants Originally posted on Himalayas
- Enterprise-Sales
- Account-Management
- Business-Development
- Software-Sales
- Sales
- Contact-Center
- Contact-Center-Manager
- Enterprise-Customer-Service
- Relationship-Manager
- Call-Center-Representative
Наблюдалась 2026-09-30, впервые 2026-09-29, источник — Himalayas (JSON API).