Engineer Traveller Support

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

What you will do. A glimpse into your role:

As an Application Support Specialist , you will play a key role in ensuring the stability, performance, and continuous evolution of our Traveller Solutions platforms. You'll act as a technical expert, service owner, and problem solver, helping deliver seamless experiences to millions of travelers and retail partners worldwide.

You will:

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Provide 2nd level support for Global Blue's Traveller Solutions.

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Become the Subject Matter Expert (SME) for a designated TravellerHost service, owning its operational knowledge and support lifecycle.

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Monitor service health and enhance observability using tools such as Splunk.

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Drive automation initiatives to improve deployments, maintenance activities, and operational efficiency.

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Plan, document, and execute software releases and system changes across production and non-production environments.

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Conduct impact assessments and support change management processes.

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Collaborate with development teams and external partners to investigate incidents, identify root causes, and proactively drive problem management activities.

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Create and maintain operational procedures, knowledge articles, support documentation, and runbooks.

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Build trusted relationships with business stakeholders and maintain transparent communication during incidents and service changes.

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Continuously improve monitoring, operational processes, and service reliability.

Every action has an impact. You will make a difference here if you:

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Take ownership and accountability for the services you support.

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Enjoy troubleshooting complex technical challenges and finding sustainable solutions.

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Constantly look for opportunities to improve processes, systems, and ways of working.

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Have a customer-focused mindset and a passion for operational excellence.

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Thrive in collaborative, multicultural environments and distributed teams.

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Communicate effectively with both technical and non-technical stakeholders.

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Know how to prioritize effectively and perform well in a fast-paced environment.

Key competencies to empower your journey. You'll drive towards success if you:

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Are an excellent communicator who can translate technical concepts into business-friendly language.

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Have a hands-on approach to service operations, incident management, and troubleshooting.

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Demonstrate strong analytical and problem-solving skills.

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Are passionate about continuous improvement and delivering high-quality services.

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Can work independently while contributing positively to team objectives.

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Enjoy working in a dynamic, service-oriented environment.

Skills

Required

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Experience supporting business applications and services in medium to large-scale environments.

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Strong knowledge of MS SQL querying and database management.

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Experience supporting applications developed with: C#, .NET Core Web API, JavaScript, Angular, HTML, JSON, HTTPS.

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Understanding of web servers, web services, and service-oriented architecture.

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Experience collaborating with software development teams and external vendors.

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Familiarity with monitoring and operational management tools, preferably Splunk .

Nice to Have

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Experience with data engineering or data architecture, including SQL, ETL processes, SSAS/Analytics, or Azure Data Services and SAS ecosystem

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ITIL certification.

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Splunk certification.

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Knowledge of Point-of-Sale (POS) technologies and transactional systems.

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Scripting and automation experience using PowerShell, Python , Linux Shell similar technologies.

Qualifications and Education Requirements:

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Degree in Information Technology, Business Administration, or a related field. Relevant experience will also be considered.

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2-4 years of experience in application support, service operations, production support, or a similar role.

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Experience with automation, deployment processes, release management, and configuration management.

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Experience working within international and multicultural environments is highly valued.

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Excellent verbal and written communication skills in English.

Location & Work Setup:

We're looking for candidates who:

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Have the legal right to work and are currently based in Slovakia or Austria .

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Enjoy the balance of a hybrid working model and can travel to our Vienna office around three times a month for team collaboration and key meetings.