Engagement Manager

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

-

Where should we invest?

-

How do we scale globally?

-

What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalization Excellence (GE)

Zinnov’s Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.

In GE, you don’t work in silos. You:

Own complex, end-to-end client journeys

Work across GCC advisory, managed services, and BOT / outsourcing models

Influence leadership decisions that shape long-term talent and operating strategies

This is where strategy meets execution — and where talent plays a defining role.

About the Role

As a Engagement Manager , you will own end-to-end delivery of GCC/GBS strategy and advisory engagements — from shaping ambiguous client asks into structured problem statements to leading teams through research, analysis, and executive-ready recommendations.

This role is designed for a hands-on consulting leader who can operate confidently at CXO and senior leadership levels , bring deep credibility in GCC/GBS strategy, and drive predictable outcomes across multiple projects in parallel. In addition to delivery, you will contribute meaningfully to business development , solutioning , and practice development through reusable assets, thought leadership, and team capability building.

What You’ll Do

End-to-End Engagement Leadership

• Own project delivery across multiple engagements — scope, timelines, budgets, quality standards, and risk management.
• Translate client priorities into clear workplans, milestones, and executive-aligned outcomes.
• Drive high standards for accuracy, rigor, and client-ready storytelling across all deliverables.

GCC / GBS Strategy & Advisory

• Lead client work across GCC/GBS decision areas such as business case development, insourcing strategies, sourcing models, portfolio optimization, and operating model design.
• Support future-state roadmaps across business processes and technology, grounded in best practices and practical feasibility.
• Provide implementation-oriented guidance (rollout approach, stabilization, shared services evolution) where required.

Research & Insight Development

• Guide teams on deep secondary and primary research; ensure strong fact bases and defensible analysis.
• Apply structured problem solving to derive sharp insights, patterns, and strategic recommendations.
• Validate team outputs and elevate insights into leadership-grade narratives and decision-ready storylines.

Client & Stakeholder Management

• Build strong relationships with client leadership and key stakeholders; run structured cadences and executive updates.
• Bridge communication across project teams, business units, and leadership to ensure alignment and fast decision-making.
• Resolve ambiguity and manage dependencies, risks, and escalations with calm execution rigor.

Change Management & Transformation Enablement

• Support large transformation programs through structured change management, stakeholder engagement strategies, and adoption planning.
• Drive change execution across complex environments with multiple divisions and high stakeholder density.

Business Development & Solutioning

• Contribute to deal pursuits by participating in client calls, pitching solutions, and shaping proposals/RFP responses.
• Design engagement structures — resource requirements, effort estimates, travel assumptions, and pricing inputs.
• Build proof-of-concepts and sales narratives that increase win probability and client confidence.

Practice Development & Thought Leadership

• Help build the practice through methodologies, frameworks, knowledge nuggets, capability decks, and whitepapers.
• Contribute to website-ready content and reusable assets that scale delivery quality and speed.
• Support practice team building through hiring inputs, onboarding, and capability development.

People Leadership & Coaching

• Lead and coach project teams — research depth, analytical rigor, and consulting-grade communication.
• Set execution standards and review discipline to ensure consistently high-quality outputs.
• Drive team motivation and skill building through structured feedback and training initiatives.

What You Bring

Qualifications & Experience

• Bachelor’s degree (Engineering) from a top-tier university; MBA/PGDM preferred.
• 8+ years of experience in consulting / strategy / transformation / GCC advisory with end-to-end delivery ownership.
• Strong exposure to GCC/GBS strategy and advisory (business case, operating models, sourcing/insourcing strategies, transformation roadmaps).
• Comfort operating at CXO levels and across multi-geo, multi-stakeholder client environments.

Key Skills

• Strong structured problem-solving capability with excellent research, analytical, and numerical skills.
• High standards for written and visual output quality — detail-oriented, crisp, and executive-ready.
• Hands-on execution mindset with strong delivery ownership and timeline discipline.
• Strong stakeholder management across leadership and working teams; ability to resolve ambiguity effectively.
• Process orientation and high comfort using and customizing technology/tools for delivery.
• High motivation, proactive mindset, and ability to thrive in a fast-growing setup.

What Success Looks Like – Global Excellence (GE)

• Multiple engagements delivered end-to-end with predictable timelines, strong quality, and high client confidence.
• Clear, defensible strategic recommendations grounded in rigorous analysis and strong GCC/GBS context.
• Executive-ready narratives that enable fast decisions and align stakeholders across geographies.
• Strong team performance driven by coaching, review rigor, and consistently high delivery standards.
• Visible contribution to practice growth through BD wins, reusable assets, and thought leadership.

If you enjoy owning GCC/GBS strategy engagements end-to-end, influencing CXO stakeholders through sharp insights, and building teams and practice assets that raise the delivery bar — this role offers both impact and growth.