Engagement Manager

Treasure AI :

トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。

Your Role

Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.

KEY RESPONSIBILITIES

Client & Delivery Management

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Primary point of contact for assigned engagements across business and technical stakeholders

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Lead project governance including steering committees, status reviews, and executive readouts

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Translate client objectives into clear engagement plans with measurable success criteria

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Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts

Project Execution & Governance

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Own engagement plan including scope, timelines, milestones, dependencies, and resources

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Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)

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Implement delivery governance: RAID logs, status reports, change control, communication plans

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Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation

Commercial & Value Delivery

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Own services SOW: scope, assumptions, deliverables, acceptance criteria

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Identify upsell/cross-sell opportunities with Sales and Customer Success

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Define and track value metrics: adoption, performance, time-to-value, business impact

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Drive user adoption and change management with client sponsors

Risk & Quality Management

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Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction

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Anticipate and mitigate delivery risks; manage dependencies across teams

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Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)

REQUIRED QUALIFICATIONS

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Bachelor's degree in Business, Engineering, Computer Science, or related field

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7+ years in consulting, professional services, or project management with enterprise customers

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Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)

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Strong stakeholder management with clear, confident communication skills

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Expertise in project management: planning, estimation, risk management, governance

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Experience owning SOWs, budgets, and profitability for services engagements

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Excellent presentation skills; ability to translate technical topics into business language

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Experience in global, cross-functional environments across time zones

PREFERRED QUALIFICATIONS

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Experience with CDPs, marketing technology, data platforms, or AI/ML implementations

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Professional certifications: PMP, PRINCE2, Scrum Master, SAFe

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Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS

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Experience collaborating with partners/SIs in shared delivery mode ls

Working Policy

KEY COMPETENCIES

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Client-centric mindset focused on outcomes and long-term relationships

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Structured problem-solving; comfortable with ambiguity

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Ownership and accountability for results

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Strong influencing and negotiation skills

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Operational rigor in planning, reporting, and financial tracking

Originally posted on Himalayas