Engagement Manager (AI Consulting)

About Augusto

Augusto is an AI consulting firm. We build automation workflows, AI-powered applications, and managed AI platforms for mid-size and enterprise clients. We start most work with a Rumble: a short workshop where we find the problem, agree on value, and plan Quick Wins. Then we deliver in small, measurable steps and grow the relationship over time.

The role

You own the health of each client engagement: the relationship, the scope, the margin, and the outcome. This is not a status-report role. You run each engagement like a business you own.

You are the client's main contact after the sale. You partner with the salesperson who closed the deal and run the Rumble. You set up the team, keep scope under control, and find the next opportunity. As we grow, you coach other Engagement Leads and help define how Augusto runs engagements.

What you will do

• Lead Rumbles and kickoffs with the sales lead. Turn what the client wants into a clear scope, plan, and proposal.

- Be the main point of contact for client executives (CIO, CTO, VP level). Run steering meetings and keep communication clear. - Own engagement economics: budget, burn, utilization, and gross margin. Find scope creep early and handle change orders. - Run delivery with our engineers and designers. Use Agile practices and our Quick Wins model. - Own escalations. Fix the problem, tell the client what changed, and stop it from happening again. - Track client satisfaction and ROI in our check-in process. Show the client the value they get. - Find expansion opportunities (land and expand). Bring them to the account owner with a clear business case. - Coach and support other Engagement Leads. Help improve our delivery playbooks, tools, and Ops Hub processes. - Use AI tools in your own work every day: planning, reporting, documentation, and analysis.

What you bring

• 7+ years in professional services or technology consulting. 3+ years leading client engagements with budget and margin accountability.

- Experience with software, data, or AI delivery. You can talk about architecture and trade-offs with engineers, but you do not need to write production code. - A record of managing engagements of $250K+ per year with satisfied, referenceable clients. - Strong facilitation skills. You can lead a workshop with executives and leave with decisions. - Experience growing accounts after the first project. - Clear writing and speaking. You give bad news early and with a plan. - Experience coaching or managing project managers or engagement leads (preferred).

What success looks like in the first 12 months

• You own 2–4 active client engagements, including one strategic account.

- Your engagements meet margin targets with no surprise overages. - Client satisfaction scores on your accounts are stable or improve. - You lead at least [Open: number] Rumbles and convert some to platform agreements. - You have documented at least one improvement to how Augusto runs engagements.

How we work

We act with integrity, even when it means recommending a tool we do not sell. We have a growth mindset and treat failure as part of learning. We lead as servants: client success comes first.