End-User Support Specialist
# End-User Support Specialist **iHorizons** · Egypt · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[End-User-Support-Specialist]` `[IT-Support-Specialist]` `[Desktop-Support-Technician]` `[Help-Desk-Technician]` `[Field-Support-Technician]` `[End-User-Support-Technician]` `[User-Support-Specialist]` `[End-User-Computing-Specialist]` `[Technical-Support-Specialist]` `[end-user-support]` `[Computer-User-Support-Specialist]` --- ### About the Role This is A full time Fully remote Job Key Responsibilities - Hands-On Field Support: Provide face-to-face, desk-side IT support for hardware, software, and peripheral devices (printers, scanners, AV equipment) across multiple offices or branches. - Windows & Hardware Management: Image, deploy, configure, and troubleshoot Windows 10/11 desktops, laptops, and mobile devices. Manage hardware lifecycle and perform physical repairs/replacements. - Network Troubleshooting: Leverage your networking knowledge to troubleshoot LAN/WAN connectivity, Wi-Fi issues, VLAN configurations, and basic switch/router configurations at the edge. - Application & M365 Support: Administer and troubleshoot the Microsoft 365 environment (Exchange, Teams, SharePoint, OneDrive) and provide Tier 2 support for core business applications. - IT Service Management: Log, update, and resolve incidents and service requests in the ITSM tool strictly adhering to ITIL best practices and SLAs. - IT Asset Management: Maintain accurate inventory of all IT hardware and software assets, ensuring proper tagging, tracking, and secure disposal. Technical Requirements & Qualifications - Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. - Experience: Minimum of 4+ years of proven, hands-on experience in desktop, end-user, or field support roles. - Mandatory Certifications: - CompTIA A+ (Core hardware/OS knowledge). - ITIL Foundation (Service management framework). - Microsoft 365 Certification - Cisco CCNA (Demonstrating strong foundational networking skills). - Technical Skills: - Expert-level knowledge of Windows OS deployment and troubleshooting. - Strong diagnostic skills for hardware and software issues. - Practical experience in network support (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, basic switchport configuration). - Proficiency in application support and M365 administration. - Languages: Fluent in both Arabic and English (excellent verbal and written communication skills to support a diverse user base and document technical procedures). Originally posted on Himalayas
- End-User-Support-Specialist
- IT-Support-Specialist
- Desktop-Support-Technician
- Help-Desk-Technician
- Field-Support-Technician
- End-User-Support-Technician
- User-Support-Specialist
- End-User-Computing-Specialist
- Technical-Support-Specialist
- end-user-support
- Computer-User-Support-Specialist
Наблюдалась 2026-10-10, впервые 2026-10-10, источник — Himalayas (JSON API).