Employer Success Specialist (Enterprise)
# Employer Success Specialist (Enterprise) **ACCPRO INTERNATIONAL** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Job Summary The Employer Success Specialist is responsible for supporting enterprise employer accounts throughout their hiring journey by driving platform adoption, managing client relationships, resolving operational challenges and ensuring successful hiring outcomes. This role owns account health, employer satisfaction, and operational excellence within defined workflows. Work Arrangements Work Location: The Curve, BGC, Taguig City Work Shift: US EST / Night Shift Work Set-up: Onsite Qualifications 4+ years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields Strong English communication skills with the ability to confidently engage with business stakeholders and conduct client-facing discussions Ability to identify client needs, resolve issues proactively, and drive successful outcomes Strong organizational and project coordination skills with the ability to manage multiple priorities Comfortable working in a fast-paced, high-growth environment with changing business needs CRM experience Experience selling to US clients Job Description Employer Success & Relationship Management Serve as a primary point of contact for assigned employer accounts Build and maintain strong relationships with employers and key stakeholders Conduct regular check-ins and business reviews to understand hiring needs and challenges Ensure a positive client experience throughout the hiring process Account Performance & Hiring Success Monitor hiring activity, account performance, and recruitment outcomes Identify hiring bottlenecks and recommend solutions to improve results Support employers in maximizing the value of the platform and available services Drive employer retention through proactive engagement and problem resolution Operational Support & Coordination Coordinate with internal teams to address employer concerns and hiring challenges Escalate operational issues and follow through on resolution Support onboarding, implementation, and adoption of new processes or platform features Ensure accurate documentation and account management records Execution & System Discipline Maintain accurate records across tools and systems Track employer engagement, hiring outcomes, and follow-up activities Adhere to quality, productivity, and service standards KPI Ownership Employer retention and account health metrics Employer satisfaction indicators Platform adoption and engagement rates Hiring success and placement outcomes Timeliness and quality of issue resolution Stakeholders & Collaboration Operational Manager/s Enterprise Employers and Hiring Managers Sales Team Career Support Team Product, Operations, and Platform Teams Pay: Php75,000.00 - Php140,000.00 per month Application Question(s): Years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields: Years of experience handling enterprise clients, business stakeholders, and client-facing discussions including escalations and relationship management: Do you have experience monitoring account performance, customer satisfaction, retention, or other client-related KPIs? Do you have experience coordinating with internal teams (e.g., Operations, Sales, Product, Support) to resolve client issues and improve processes? Do you have experience using CRM tools or account management platforms? Please specify the tools used. Do you have experience supporting or selling services/products to US-based clients or enterprise customers? Please specify. Do you have experience working in a startup environment or fast-paced/high-growth organization with changing processes and priorities? Are you willing to work onsite at The Curve, BGC, Taguig City and follow a US EST/Night Shift schedule? Current/Previous Salary: Expected Salary: Reason for leaving/looking new opportunity: Availability to start: Availability for interview: Viber & Phone Number: Email Address: Work Location: In person
Наблюдалась 2026-09-22, впервые 2026-09-18, источник — Indeed.