E-commerce Specialist (Fulfillment & Delivery) l Pasay City

• College Graduate in Business, E-commerce, Logistics, Supply Chain, IT or a related field
• At least 3-5 years’ experience in E-Commerce, Hyperlocal Operations, retail or any related role from a similar organization
• Experience in managing hyperlocal operations across multiple retail stores or fulfillment locations
• Strong knowledge of order management, inventory, fulfillment, store operations, and last mile delivery
• Extensive knowledge in fleet management and 3PL platforms such as Lalamove, Transportify and Grab Express
• Experience in Team Leadership, KPI Monitoring, process improvement and cross functional coordination
• Proven experience managing E-commerce platforms preferably Grabmart, own online retail platforms and integration systems
• Proficient in MS Excel/Google Sheets, Powerpoint and E-commerce operational reporting

KEY RESPONSIBILITIES:

• Hyperlocal E-commerce Fulfillment Operations Management
• Team Leadership and People Management
• Store and Branch coordination
• Order Fulfillment and Service Level Management
• E-commerce Platform and System Management
• Performance Monitoring and Analytics
• Performance Improvement and SOP Implementation
• Customer Experience Management

HEAD OFFICE ADDRESS:

• Bldg. A, SM Retail Headquarters, Pasay City.

Work Schedule:

Monday to Friday (8AM to 5:30PM)

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Free parking
• Pay raise

Work Location: In person