E-COMMERCE OPERATIONS MANAGER
# E-COMMERCE OPERATIONS MANAGER **Park N Fix** · Quezon City · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Key Responsibilities 1. E-Commerce Operations Management - Oversee the day-to-day operations of the company's online stores and e-commerce platforms. - Manage product listings, pricing, product descriptions, images, promotions, and stock availability. - Ensure the accuracy and completeness of product information across all online sales channels. - Monitor orders, payments, shipping, returns, refunds, and order fulfillment. - Develop standard operating procedures to improve e-commerce efficiency and service quality. 2. Sales Growth and Business Development - Develop and implement strategies to achieve monthly and annual online sales targets. - Identify opportunities to expand the company's online market reach and customer base. - Manage promotional campaigns, discount strategies, and marketplace activities. - Analyze sales trends and customer purchasing behavior to improve conversion rates. - Coordinate with the Sales and Marketing teams to maximize revenue and profitability. 3. Marketplace and Platform Management - Manage online selling platforms such as Shopee, Lazada, TikTok Shop, the company's website, and other relevant marketplaces, as applicable. - Monitor marketplace performance, platform policies, seller ratings, and account health. - Coordinate platform campaigns, product visibility initiatives, and advertising activities. - Ensure compliance with marketplace requirements and applicable business regulations. 4. Inventory and Order Fulfillment - Coordinate with Warehouse, Procurement, and Logistics teams to maintain accurate inventory records. - Monitor stock levels and prevent overselling, stockouts, and delayed deliveries. - Ensure timely processing, packing, dispatch, and delivery of customer orders. - Investigate order discrepancies, damaged items, returns, and fulfillment issues. - Recommend inventory replenishment based on sales forecasts and demand patterns. 5. Customer Experience Management - Oversee customer inquiries, complaints, product concerns, returns, and after-sales support. - Establish service standards for response times, order accuracy, and issue resolution. - Monitor customer reviews, ratings, and feedback to identify improvement opportunities. - Coordinate with relevant departments to resolve customer concerns promptly. 6. Performance Monitoring and Reporting - Prepare daily, weekly, and monthly e-commerce performance reports. - Track sales revenue, gross profit, conversion rates, average order value, advertising costs, and return rates. - Analyze marketplace fees, shipping costs, promotional expenses, and other operating costs. - Develop dashboards and reports for management review. - Recommend corrective actions to address performance gaps and improve profitability. 7. Team Leadership and Coordination - Supervise and develop the e-commerce operations team. - Establish individual and team performance targets and KPIs. - Coordinate with Accounting, Finance, Procurement, Warehouse, Logistics, IT, and Marketing. - Conduct regular performance reviews and implement process improvements. Pay: Php40,000.00 - Php55,000.00 per month Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-10, источник — Indeed.