E-commerce Operations Manager
# E-commerce Operations Manager **Eightcube Distribution Limited** · London NW10 0TG · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role About Us We're launching a new premium lighting brand — one where nothing comes off the shelf. Our platform allows customers to design bespoke pendant lights, stairwell fittings, clusters, wall lights and lamps by selecting every element: base, cord, fixings, shade, and bulb. The result is a fitting that is genuinely unique to them. We're building something that doesn't exist in the UK market yet: a self-serve configurator with the craft feel of a bespoke atelier, at a mid-market price point. We launch before Christmas 2026, and we're looking for the person who will be the heartbeat of day-to-day operations from the very beginning. The Role This is a broad, hands-on position for someone who thrives in the early days of a business. You'll own more than any job description could capture — and your impact will be immediately visible. You'll manage the operational engine: customer journeys, order processing, supplier liaison, website maintenance, and you'll have real input into how the business scales. What You'll Do Manage all customer enquiries across email, telephone and social channels — with warmth, speed and expert product knowledge Process and track every customer order from configuration through to delivery, coordinating with our supplier at each stage Maintain the product catalogue, pricing and content on our e-commerce platform Monitor and report on sales, stock availability and order lead times Coordinate with external marketing freelancers and social media partners Support the Director with interior designer outreach, trade accounts and VIP customer relationships Identify operational inefficiencies and actively propose solutions as we grow Contribute to showroom planning as we move toward Phase 2 What We're Looking For 2+ years in e-commerce operations, customer service, or account management Strong written and verbal communication — you represent the brand in every interaction Comfortable with web-based platforms, order management systems and CRM tools A self-starter who manages competing priorities without needing to be directed An eye for quality and design — you understand why someone would spend carefully on a light fitting they love Genuine enthusiasm for a startup environment where the role grows with the business Bonus Points Experience in interiors, lighting, homeware or design-led e-commerce Familiarity with Meta Ads, Google Ads, or social content (we have specialists, but crossover helps) Experience with Shopify or a comparable e-commerce CMS What We Offer £28,000–£35,000 depending on experience A clear path to Head of Operations as the business scales Real creative input into how the brand develops — you're employee number one Remote-first working with flexibility on hours Pay: £28,000.00-£35,000.00 per year Work Location: Hybrid remote in London NW10 0TG
Наблюдалась 2026-09-20, впервые 2026-09-18, источник — Indeed.