E-Commerce Manager
# E-Commerce Manager **Aref Abdul Sattar Textiles Pvt ltd** · Abids, Hyderabad, Telangana · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Position Overview: We are seeking a proactive, data-driven E-commerce Manager to lead and scale direct-to-consumer (D2C), B2C, and B2B e-commerce operations across owned and third-party channels. This role is accountable for digital revenue growth, performance marketing, operational efficiency, and customer lifecycle management. The ideal candidate will bring cross-functional expertise —spanning digital sales strategy, logistics, catalog management, retention marketing, and profitability optimization. Key Responsibilities & Expectations: 1. E-commerce Sales & Digital Marketing (50%) - Design and execute revenue-driven digital growth strategies for D2C markets. - Manage performance marketing across Meta, Google, influencer channels, and affiliate networks. - Optimize product listings, pricing, cross-sell/upsell workflows, and digital merchandising. - Build channel partnerships with marketplaces and strategic collaborators. - Drive SEO and content strategy for improved visibility across platforms. - Oversee retention campaigns via email, WhatsApp, push notifications, and remarketing tools. 2. E-commerce Operations & Fulfillment (30%) - Oversee fulfillment pipeline, from order management to final delivery with seamless TAT. - Coordinate with supply chain, logistics partners, and warehouse teams for optimal inventory turnover. - Implement automation solutions in CRM, supply chain, and support processes. - Manage backend integrations (ERP, OMS (Order Management System), CRM, Marketplaces). - Improve service quality and reduce reverse logistics and SLA (Service Level Agreement) breaches. 3. Customer Experience & Loyalty (5%) - Roll out loyalty programs and tiered reward initiatives. - Establish and refine omnichannel support infrastructure—IVR (Interactive Voice Response), WhatsApp, Live Chat, and Helpdesk. - Drive post-purchase delight and reduce drop-offs or churn. - Train CX team on proactive engagement and upselling opportunities. 4. Catalog & Backend Optimization (10%) - Implement and maintain PIM (Product Information Management) systems for enriched product content. - Ensure timely and structured SKU onboarding with proper taxonomy and media. - Collaborate with designers, photographers, and copywriters to elevate UX. - Deploy tech solutions to reduce page load times and friction in UI. 5. Financial Planning & Profitability (5%) - Automate P&L reporting and sales reconciliation across platforms. - Track returns, claims, payment cycles, and vendor fees to minimize leakages. - Lead cost optimization efforts for CAC (Customer Acquisition Cost) reduction and EBITDA improvement. 6. Analytics & Business Intelligence - Build and manage analytics dashboards on tools like Google Looker Studio and Power BI. - Monitor sales KPIs, retention curves, and marketing funnel effectiveness. - Use data-driven experimentation to improve velocity across SKUs, geographies, and segments. Pay: Up to ₹70,000.00 per month Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-09, источник — Indeed.