E-commerce Associate

JOB SUMMARY: The E-Commerce Associate provides day-to-day support to the E-Commerce head in managing online store activities. The role focuses on assisting with product listings, online promotions, basic ads execution, and coordination with marketplace account managers to ensure smooth and effective online operations.

JOB RESPONSIBILITIES:

Online Merchandising

• Assist in maintaining and updating product listings across all online platforms.
• Help ensure product information is accurate, consistent, and up to date to support a positive customer experience.
• Support the execution of online promotions and marketing campaigns.
• Assist in basic ads setup, monitoring, and reporting under supervision.
• Coordinate with marketplace Account Managers for updates, requirements, and campaign support.
• Provide general assistance with day-to-day online store operations.
• Assist in initiating cycle counts and coordinate with the E-Commerce Assistant – Operations and Auditor for inventory investigations.

Admin Support

• Assist in encoding purchase transactions (goods, miscellaneous expenses, and payroll) into QuickBooks/Intuit based on provided documents.
• Assist in preparing basic reports for Management as instructed.

Customer Service Support

• Assist in responding to customer inquiries, chats, and basic concerns.
• Forward or escalate customer issues to the appropriate team when necessary.

QUALIFICATIONS:

• Bachelor's/College Degree in Business or any related courses
• At least 1-2 years of working experience in the related field is required for this position
• Experience with e-commerce platforms such as Shopee or Lazada, or any e-commerce platforms is required
• Proficient in MS Office
• Good time management and organisational skills
• Willing to work in Ortigas, Pasig City (Monday to Friday)
• Willing to start immediately

Benefits:

• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your asking salary?
• Can you start immediately?

Education:

• Bachelor's (Required)

Experience:

• E-commerce: 1 year (Required)
• Online Merchandising: 1 year (Required)
• Customer Service Support: 1 year (Required)

Work Location: In person