E-commerce Annotation Specialist

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Shopify Shop App Agent Annotator Type: Contract Compensation: $40–$50/hour Location: Remote Commitment: ~5 hours/week

Role Responsibilities

• Evaluate full shopper-agent conversations, including tool calls and their outcomes.
• Identify the specific turn that received a thumbs-down from the shopper.
• Classify the issue with a primary domain tag and a specific secondary tag.
• Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.
• Work independently and asynchronously to maintain consistency in tagging across conversations.

Qualifications

Must-Have

• Rule discipline to apply a fixed taxonomy consistently.
• Comfort reading structured traces to understand agent actions.
• Restraint under ambiguity to use the unknown label appropriately.
• Clear, concise written English for explaining labeling decisions.

Preferred

• Consumer e-commerce fluency in orders, tracking, and platform responsibilities.
• Prior annotation, labelling, or model-evaluation work with a defined rubric.
• Experience with the Shop app or other AI shopping assistants.
• Familiarity with customer-support operations and escalation paths.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Originally posted on Himalayas