E-Commerce Administrator (Office based - full time)

E-Commerce Administrator

This is a full-time, office-based role at our Head Office in Waltham Cross, working 40 hours per week.

Do you have a passion for home interiors and e-commerce?

Help us bring customers furnishing dreams to reality and elevate your career at the largest family-owned quality furniture store in the southeast. Fishpools’ reputation for inspiration, quality home furnishings and customer service excellence, has been established since 1899. This has contributed to our long-standing presence in the industry and strong employer brand. Just ask our amazing Fishpools people who have proudly dedicated so many years of service!

Job Opportunity

Reporting to the eCommerce Manager, you will become part of a growing e-commerce team that values development, innovation and collaboration. You will play an important role in the day-to-day operation of our online store, helping to maintain accurate product information, deliver an excellent customer experience and identify opportunities to improve our online presence and commercial performance.

Working alongside our Buying Office, eCommerce Manager and technical specialists, you will gain exposure to a wide range of retail, digital and technical activities.

Your key responsibilities will include:

• Website Product Management: Work closely with our Buying Office to ensure new products, promotions and pricing are accurately uploaded to our website. Maintain existing product information, including imagery, specifications, descriptions and availability, ensuring customers receive accurate and engaging content.
• Website Merchandising: Support the organisation and presentation of products across our online store, including product categories, navigation, filters, search results and related products, making it easier for customers to find what they're looking for.
• Content, SEO & Online Visibility: Assist with creating, updating and maintaining engaging website content, supporting search engine optimisation (SEO) and generative engine optimisation (GEO) to improve our online visibility and attract new customers.
• Customer Orders & Service: Ensure online customer orders are accurately processed through our internal systems, helping to resolve any issues and support timely despatch. Deliver outstanding customer service and ensure enquiries are directed to the appropriate teams.
• Digital Platforms & Reputation: Help maintain our presence across external digital platforms, including review websites, business profiles and social media, ensuring information is accurate, relevant and up to date.
• Website Performance & Analytics: Assist with regular reporting and analysis of website traffic, product availability, stock visibility and other key e-commerce performance indicators, helping identify opportunities to improve our online trading performance.
• Website Maintenance & Improvements: Carry out regular website checks to identify issues, maintain content accuracy and support improvements to the customer experience and operational efficiency.
• Technical Projects & Development: Work alongside our eCommerce Specialist, IT teams, developers and external agencies to support website enhancements, test new functionality and assist with exciting projects designed to improve the user experience and increase profitability.
• Team Collaboration: Respond to requests from other departments, communicate progress effectively and build strong working relationships across the business to ensure tasks and projects are completed accurately and efficiently.
• Industry Awareness: Keep up to date with the latest e-commerce trends, digital technologies and online retail best practices, contributing ideas that support the continued growth of our online business.

Great People with Creative Skills

As our ideal E-Commerce Administrator, you will be:

• Always Customer Focused: Passionate about home interiors and retail, with a genuine interest in e-commerce and delivering an excellent online shopping experience.
• An Excellent Communicator: Possessing exceptional attention to detail and the ability to communicate clearly, concisely and accurately. You'll be comfortable working with different departments and building positive relationships with colleagues, suppliers and external agencies.
• Organised & Proactive: Able to manage multiple tasks, prioritise workloads and meet deadlines in a fast-paced retail environment. You'll take ownership of your responsibilities and have a proactive approach to problem-solving.
• Commercially Aware: Interested in understanding how website content, product presentation and customer experience influence online sales, with an enthusiasm for identifying opportunities for improvement.
• Technically Competent: Confident using digital systems and Microsoft Excel, with previous experience in an e-commerce or digital role. Experience with Shopify Plus, Google Analytics 4 (GA4) and an understanding of SEO would be advantageous.
• A Collaborative Team Player: Enthusiastic about learning new skills, supporting colleagues and contributing to the continued development and success of our online store.

Benefits and Perks

In addition to a competitive salary package, we offer:

• An annual profit related bonus to recognise your contribution.
• A learning and growth culture tailored to your desired career path.
• Generous staff discounts on our impressive range of furniture and home products.
• A holistic employee well-being program for you and your household, including access to healthcare services and 24-hour GP assistance.
• Exclusive discounts from a variety of well-known brands.

Please apply today, it would be great to get to know you better.

Our company is an equal opportunities employer, and we take our obligation under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We make every effort to ensure that all potential employees are treated fairly and equally, regardless of their age. disability, sex, pregnancy or maternity, gender identity, race, colour, nationality, ethnic or national origin, religion or belief, marital or civil partnership status, union membership or sexual orientation.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Ability to commute/relocate:

• Waltham Cross EN8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please describe your experience using Shopify or other e-commerce platforms, including managing product listings, updating website content, processing orders and maintaining accurate product information.
• Can you give an example of how you have used your attention to detail, organisational skills or Excel skills to manage information accurately, meet deadlines or identify and resolve an issue?

Experience:

• E-commerce: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person