E-Com Sales, Support & Catalogue Manager Fashion

We are currently seeking a highly motivated, fluent English speaking, problem solver to join our team in Al Quoz, Dubai as a E-Com Sales + Product Manager. Working in EU/US times zones. The ideal candidate should be skilled in online chat support, online sales, upselling, and after sales support. She will work with closely with our production department to ensure timely delivery of products. Familiarity with tools like Shopify, Amazon and any exposure to AI, Canva and Photoshop is a plus. A strong customer service background is a must.

Responsibilities:

• Fluent in English
• Working in EU/US times zones.
• Provide exceptional online chat support, addressing customer inquiries and concerns in a timely and professional manner.
• Utilize effective selling techniques to drive in-person sales, presenting products in an engaging and informative way.
• Identify and capitalize on upselling opportunities, ensuring customer satisfaction and maximizing revenue.
• Collaborate with team members to achieve sales goals and maintain a positive work environment.
• Address and resolve customer complaints, providing appropriate solutions and alternatives.
• Manage e-commerce platforms, such as Shopify and Amazon ensuring seamless customer experience and efficient order processing.
• Manage and maintain inventory levels, ensuring adequate stock and timely replenishment.
• Execute email marketing campaigns and implement business automation strategies to improve efficiency.
• Utilize AI/Canva/Photoshop to create visually appealing marketing materials and online content.
• We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

Pay: AED2,500.00 - AED4,000.00 per month

Work Location: In person