Duty Manager

To oversee the daily hotel operations, ensure excellent guest service, coordinate with all departments, and maintain smooth and efficient operations in the absence of senior management.

Key Responsibilities

• Supervise daily hotel operations and ensure all departments function efficiently.
• Monitor front office activities, including guest check-in, check-out, and reservations.
• Ensure high standards of guest satisfaction and service quality.
• Handle guest complaints and resolve operational issues promptly.
• Coordinate with housekeeping, maintenance, security, and other departments.
• Monitor room availability, occupancy, and guest requests.
• Support front office staff and other team members in daily operations.
• Conduct regular inspections to ensure cleanliness, safety, and service standards.
• Prepare daily operational reports and communicate important updates to management.
• Ensure compliance with company policies, hotel procedures, and applicable regulations.
• Respond to emergencies and coordinate appropriate action when required.
• Monitor staff attendance, grooming, and adherence to service standards.
• Use IDS hotel management software for monitoring reservations, room status, guest records, and billing, as applicable.
• Perform other duties assigned by the Hotel Manager or General Manager.

Qualifications and Skills

• Diploma or degree in Hotel Management or a related field is preferred.
• Previous experience in hotel operations, preferably in a supervisory role.
• Knowledge of IDS hotel management software is an advantage.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service and guest complaint-handling abilities.
• Good command of English; additional languages are an advantage.
• Ability to work shifts, weekends, and public holidays as required.

Pay: AED3,000.00 - AED5,500.00 per month

Work Location: In person