Driver Success Manager ( Fleet Manager)

Driver Success Manager | Tampa, FL (In office) | $60K to $74K base

About AFC

At AFC, you're a name, not a number. We're a family-owned, women-owned transportation and logistics company headquartered in Tampa, FL, moving freight nationwide through our asset and brokerage operations. We're growing fast and building our own AI-powered operating platform, not just buying tools. We promote from within, and our leadership knows your name. If you want to build something, not just fill a seat, you'll fit in here.

The role

You'll be the go-to contact for a group of AFC's independent-contractor driver partners, from their first dispatch onward. You'll report to the Director of Driver Success & Retention. Success means every driver gets a same-day callback, a real answer, and a reason to stay.

What you'll do

• Own the relationship with your driver portfolio and return every call the same business day
• Run documented 30/60/90-day check-ins with new drivers
• Take driver concerns from the first call to resolution and keep drivers updated
• Coordinate home-time requests with Dispatch
• Explain settlement status and route disputes to the right specialist
• Spot at-risk drivers early and lead retention conversations

What you bring

• 2+ years in a driver-facing, customer success, or account management role
• Calm, clear phone skills, including difficult conversations
• Follow-through that closes every loop
• Comfort working across multiple systems and keeping accurate notes

Nice to have

• Experience with independent-contractor (1099) driver programs
• McLeod, Samsara, or similar TMS/telematics tools
• Working knowledge of settlements or HOS

What you get

• Competitive base pay of $60K to $74K
• Medical, dental, vision, and 401(k), with coverage starting the first of the month after 60 days
• 80 hours of PTO per year
• Weekly pay
• A clear path to grow, with leaders who know your name

Where you'll work

Tampa HQ, 1120 E Kennedy Blvd 5 days in office.

Our process

A phone screen with People & Talent, a short Predictive Index assessment, an interview with the hiring manager, and a final conversation with leadership.