Driver - Front Office

We are currently seeking passionate, dynamic and guest-focused Front Office professionals who take pride in delivering exceptional customer service and providing practical solutions to our guests.

As a Driver, you will be responsible for welcoming and assisting hotel guests upon arrival and departure, as well as carrying out transportation duties to ensure a smooth and comfortable guest experience.

Key Responsibilities

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Greet guests warmly upon arrival and assist them during departure.

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Open car doors for arriving and departing guests and escort them to the hotel lobby.

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Maintain up-to-date knowledge of the hotel, its facilities and services to respond effectively to guest enquiries.

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Ensure proper shift handovers by obtaining relevant information from the previous shift.

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Report all guest complaints or concerns promptly to the Manager on Duty.

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Carry out transportation duties using the hotel car or bus as required.

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Ensure the safe handling and proper control of guests' car keys.

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Coordinate with the Shift Leader to ensure an effective handover to the night shift.

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Build and maintain positive guest relationships while consistently meeting or exceeding guest expectations.

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Maintain the cleanliness and organization of parking areas and the key cabinet.

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Ensure smooth, timely and efficient airport crew transportation operations.

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Adhere to hotel safety standards, traffic regulations and company transportation policies at all times.

Requirements

Education, Qualifications & Experience

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Ideally, vocational training or a relevant qualification in hospitality.

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Previous experience in Front Office operations or hotel transportation services is preferred.

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Good command of written and spoken English.

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Must hold a valid UAE Heavy Vehicle driving licence.

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Good knowledge of UAE traffic laws and road safety regulations.

Knowledge & Competencies

The ideal candidate should be well-presented, outgoing and friendly, with a positive attitude towards guest service.

You should be proactive, reliable and hands-on, with a flexible approach to work and the ability to adapt to unexpected situations. You should be comfortable working in a busy hotel environment, remain calm under pressure and demonstrate a strong commitment to guest satisfaction.

Key Competencies

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Understanding the Job: Demonstrates a clear understanding of duties and responsibilities.

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Taking Responsibility: Takes ownership of assigned tasks and delivers them efficiently.

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Recognizing Differences: Respects and understands guests and colleagues from diverse backgrounds.

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Customer Focus: Anticipates guest needs and delivers excellent service.

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Adaptability: Adjusts quickly to changing situations and operational requirements.

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Teamwork: Works effectively with colleagues to ensure smooth daily operations.