Driver

Department: Operations / Logistics

Position: Laundry Driver

Reports to: Transport Supervisor / Operations Manager

1.⁠ ⁠Job Purpose

The Laundry Driver is responsible for the safe, timely, and efficient collection and delivery of hotel linen, towels, uniforms, and other laundry items between the company's laundry facility and assigned hotels, resorts, and spas.

The driver must maintain professional relationships with hotel representatives, ensure accurate delivery documentation, and provide excellent customer service while representing the company.

2.⁠ ⁠Key Responsibilities and Duties

A. Collection and Delivery

Collect dirty linen, towels, uniforms, and other laundry items from assigned hotels according to the daily schedule.

Deliver clean and properly packed laundry items to hotels within the agreed delivery timings.

Ensure all deliveries and collections are completed on time without unnecessary delays.

Follow the designated delivery routes and schedules provided by the transport supervisor.

Handle all linen carefully to prevent damage, contamination, or loss.

Ensure clean and dirty linen are properly separated during transportation.

B. Documentation and Reporting

Verify the quantities of linen collected and delivered against the delivery notes.

Ensure all delivery notes are accurately completed and signed by the authorized hotel representative.

Record the exact quantities of collected dirty linen and delivered clean linen.

Immediately report any discrepancies, missing items, or quantity differences to the supervisor.

Ensure that no delivery note is submitted without the required information and authorized signatures.

C. Customer Service and Hotel Relations

Maintain professional and respectful communication with hotel staff, housekeeping departments, and linen room supervisors.

Represent the company positively when dealing with hotel clients.

Respond politely to customer requests and direct complaints to the relevant supervisor.

Maintain good working relationships with all assigned hotel accounts.

Follow hotel entry procedures, security regulations, and delivery protocols.

D. Vehicle Maintenance and Safety

Maintain the assigned company vehicle in a clean and presentable condition.

Perform daily vehicle inspections and report any mechanical issues immediately.

Ensure the vehicle is regularly maintained and serviced.

Follow all UAE traffic laws and company driving policies.

Ensure that laundry items are properly loaded and secured during transportation.

Avoid unauthorized use of company vehicles.

Report accidents, traffic fines, vehicle damage, or any unexpected incidents immediately.

E. General Responsibilities

Follow the daily instructions and schedules provided by the transport supervisor.

Cooperate with the laundry operations team to ensure smooth daily operations.

Maintain punctuality and attendance.

Assist with loading and unloading laundry items when required.

Ensure that all company property and customer linen are handled responsibly.

Perform other duties related to transportation and delivery as assigned by management.

3.⁠ ⁠Required Qualifications and Skills

Valid UAE driving licence for the assigned vehicle category.

Previous experience as a driver, preferably in a laundry, hotel, or logistics company.

Good knowledge of UAE roads and locations.

Basic communication skills in English.

Ability to read, complete, and verify delivery documents.

Good time management and organizational skills.

Professional attitude and customer service skills.

Physically capable of loading and unloading laundry items when required.

Honest, reliable, punctual, and responsible.

4.⁠ ⁠Key Performance Indicators (KPIs)

The driver's performance will be evaluated based on the following:

Performance Area Expected Standard

Delivery punctuality 100% adherence to delivery schedules

Collection accuracy Accurate recording of quantities

Documentation Complete and correctly signed delivery notes

Customer service Professional conduct and positive feedback

Vehicle condition Clean, safe, and properly maintained

Linen handling Zero negligence-related damage or loss

Attendance Consistent punctuality and attendance

Traffic compliance No preventable traffic violations

1. General Rules and Accountability

The driver is fully responsible for the company vehicle assigned to him during working hours.

Any negligence resulting in customer complaints, lost linen, damaged goods, or delivery delays must be reported immediately.

The driver must not leave the assigned delivery route or workplace without prior approval.

Any shortage or discrepancy in linen quantities must be reported before leaving the hotel premises.

Failure to follow company procedures may result in disciplinary action in accordance with company policy and applicable UAE labour laws.

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person