Doorman
# Doorman **Accor** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Position Doorman Department Front Office Reports To Chief Concierge / Assistant Front Office Manager / Bell Captain Position Overview The Doorman is responsible for welcoming and assisting guests at the hotel entrance and ensuring a warm, professional, and efficient arrival and departure experience. The role requires excellent guest-service skills, a professional appearance, and close coordination with the Bell Desk, Front Office, Concierge, Security, and other departments. Key Responsibilities Guest Arrival & Departure Welcome all guests warmly and professionally upon arrival at the hotel. Open and close vehicle doors safely and courteously for arriving and departing guests. Assist guests with entering and exiting vehicles. Offer assistance with luggage and coordinate with the Bell Desk when required. Ensure guests receive a positive and professional first and last impression of the hotel. Assist guests with directions and provide accurate information regarding hotel facilities and services. Recognize and provide appropriate assistance to VIPs, elderly guests, families, and guests requiring additional support. Entrance & Lobby Operations Maintain a professional and welcoming presence at the hotel entrance at all times. Monitor the hotel entrance and ensure the driveway and entrance area remain orderly and accessible. Coordinate the movement of vehicles at the hotel entrance to ensure smooth traffic flow. Assist guests in locating taxis and other transportation when required. Coordinate with drivers regarding guest pick-up and drop-off arrangements. Ensure the entrance area is clean, organized, and presentable. Report any maintenance, safety, or security concerns around the entrance immediately. Guest Assistance Respond promptly and courteously to guest requests and enquiries. Assist guests with transportation arrangements and provide directions to local destinations when required. Provide information regarding hotel outlets, restaurants, facilities, and operating hours. Assist guests with loading and unloading luggage when required. Coordinate with Bellmen to ensure luggage is handled and delivered efficiently. Assist with guest requests related to taxis, transportation, and vehicle arrangements. Coordination with Other Departments Maintain close communication with the Bell Desk, Front Office, Concierge, Security, Housekeeping, and other relevant departments . Inform the Bell Captain or Front Office team of VIP arrivals, special requests, guest concerns, or unusual situations. Coordinate with Security regarding suspicious activities, unauthorized access, traffic concerns, or other security-related matters. Assist in managing guest arrivals and departures during peak periods. Communicate all important information clearly during shift handovers. Guest Service Standards Maintain a friendly, courteous, and professional attitude at all times. Anticipate guest needs and offer assistance proactively. Handle guest concerns professionally and refer unresolved matters to the appropriate supervisor. Maintain confidentiality regarding guest information. Follow the hotel's service standards, policies, and procedures at all times. Qualifications & Requirements Previous experience as a Doorman, Bellman, Bellboy, Concierge, Guest Service Agent, or similar hotel guest-service role is preferred. Previous hospitality experience is an advantage. Good command of English . Knowledge of Russian or other additional languages is an advantage. Excellent communication and interpersonal skills. Pleasant personality with a strong guest-service orientation. Professional appearance and grooming. Good knowledge of the hotel and surrounding area is an advantage. Ability to remain calm and professional in a busy environment. Flexible to work shifts, weekends, and public holidays. Physically fit and able to stand and walk for extended periods. Valid UAE driving licence is an advantage, where applicable to the role. Key Competencies Guest service excellence Communication skills Professionalism Courtesy and hospitality Teamwork Situational awareness Customer-focused approach Problem-solving Time management Reliability and punctuality Attention to detail Ability to work under pressure Physical Requirements The position requires prolonged periods of standing and walking at the hotel entrance. The Doorman may also be required to assist with guest luggage and other reasonable physical duties related to guest service. Working Conditions Shift-based operation, including weekends and public holidays. Primarily an outdoor/entrance-based guest-facing position. Frequent interaction with hotel guests, visitors, drivers, and colleagues from diverse backgrounds. Requires flexibility according to hotel occupancy, guest arrivals, departures, and operational requirements. Pay: AED1,200.00 per month Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.