Document Management | Mailroom Operations | Policy Services - Local Tagalog Team
# Document Management | Mailroom Operations | Policy Services - Local Tagalog Team **iEX Tech Ph** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Great Passion. Great vision. Great People. Be an iOPEXian today! Available Roles: Keeper of the Docs: Document Management Associate Meet Your New Role: As a Document Management Associate , you areresponsible for the efficient handling, processing, maintenance, and safekeeping of customer, policy, and operational documents. The role ensures accurate record management, compliance with company policies and regulatory requirements, and timely support to business units involved in policy administration, customer service, underwriting, and claims operations. Ready to Make an Impact? Here’s What You’ll Do! Process, review, and maintain customer and policy documents. Scan, index, archive, and retrieve electronic and physical records. Verify document completeness and data accuracy. Support policy issuance, claims, and customer service teams with documentation requirements. Ensure compliance with regulatory and company document retention policies. Coordinate with internal departments to resolve document discrepancies. Prepare reports and maintain document tracking records. The Role You’ll Rock: Mailroom Operations Associate Meet Your New Role: As a Mailroom Operations Associate, you are responsible for the efficient receipt, sorting, distribution, tracking, and dispatch of incoming and outgoing mail, courier packages, and business correspondence. This role ensures timely delivery, accurate recordkeeping, and effective coordination with internal departments and external service providers to support daily business operations. What’s in Your Workday? Receive, sort, record, and distribute incoming mail, courier packages, and internal correspondence. Prepare and dispatch outgoing mail, documents, and parcels in accordance with company procedures and service standards. Maintain mail logs, tracking records, proof of delivery documentation, and shipment status reports. Coordinate with courier vendors and service providers regarding pickups, deliveries, and service concerns. Monitor incoming and outgoing shipments and provide status updates to stakeholders as needed. Handle confidential and sensitive documents securely and ensure delivery to authorized recipients. Maintain organized mail storage areas and manage the proper disposition of unclaimed items in accordance with company policies. Monitor inventory levels of mailroom supplies and coordinate replenishment when necessary. Support administrative and facilities-related activities as assigned. Identify opportunities for process improvement to enhance mailroom efficiency and service quality. Your Mission: Policy Services Associate As a Policy Services Associate , you are responsible for processing policy-related transactions, maintaining accurate policyholder records, and supporting policy administration activities. The role ensures that requests are completed accurately, efficiently, and in compliance with company policies, procedures, and regulatory requirements. Your Mission, Should You Choose to Accept It Process policy servicing transactions such as policy updates, beneficiary changes, reinstatements, corrections, and other administrative requests. Review and validate documents to ensure completeness, accuracy, and compliance with established requirements. Maintain and update policyholder information and records within company systems. Identify, investigate, and resolve discrepancies or incomplete requirements to facilitate timely processing. Coordinate with internal teams to support the completion of policy-related transactions. Monitor assigned requests and ensure compliance with service level agreements (SLAs). Maintain accurate records, transaction logs, and supporting documentation. Support quality assurance, audit, and compliance activities as required. Escalate complex cases and operational issues in accordance with established procedures. Participate in process improvement initiatives to enhance operational efficiency and data accuracy. What we are looking for: No work experience required; fresh graduates are encouraged to apply At least a Senior High School graduate or High School graduate under the old curriculum Experience in administrative support, data entry, records management, mailroom operations, logistics, courier services, insurance, banking, or customer service is an advantage but not required Good to excellent written and verbal English communication skills is a must Must be willing to work onsite in BGC, Taguig or Ayala, Makati and to work predominantly night shifts and shifting schedules Other info: Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Night/Shifting Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer Why You’ll Love Working with Us At iOPEX , we don’t just offer jobs—we help you grow a career you’ll love Here’s what’s waiting for you: Competitive pay that values your skills Fun employee activities to keep things exciting S table career with strong, long-term accounts Weekly learning sessions to level up your skills Fast career growth with clear paths to move up Easy-to-reach office location HMO coverage for your health & peace of mind Leave credits (with conversion options!) Night differential pay for eligible shifts Annual reviews & salary increases Two guaranteed rest days every week Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life. Job Types: Full-time, New-Grad, Permanent Application Question(s): Are you comfortable to report onsite in BGC, Taguig? (Please do not leave this question unanswered) What city are you currently residing in? (Please do not leave this question unanswered) How much is your expected and most recent salary? (Please do not leave this question unanswered) Do you have any residence near Metro Manila or Taguig? (If you are residing outside of Metro Manila) Walk in and look for YAN/KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig Are you comfortable to work on a shifting schedule? (Please do not leave this question unanswered) Have you applied and dropped by in our office within the last 6 months? (Please do not leave this question unanswered) Please make sure to complete this application form: https://linktr.ee/iopexph Are you willing to be reprofiled to other openings that we have or for a voice account? (If you are residing outside of Metro Manila) Are you comfortable to report onsite in Ayala, Makati? (Please do not leave this question unanswered) Experience: BPO: 1 year (Preferred) Customer Service : 1 year (Preferred) Language: Visayan (Preferred) Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.