DLP (Defects Liability Period) Coordinator

Key Responsibilities:

• Serve as the central point of contact for residents, landlords and tenants for defects reported after project handover during the applicable DLP period.
• Receive complaints through calls, emails, CRM systems, Concierge, OAM or other approved channels and ensure each case is properly logged, categorized and traceable.
• Understand the nature of reported defects sufficiently to classify them under civil, architectural finishing, plumbing, electrical, HVAC, waterproofing, joinery or other relevant disciplines.
• Coordinate with DLP Engineers, Supervisors and technicians to arrange inspections, access to apartments and execution of required rectification works.
• Liaise closely with CRM, OAM and Concierge teams to ensure consistent communication and avoid residents receiving conflicting updates.
• Schedule appointments with residents and coordinate technician access while minimizing disruption to occupied units.
• Follow up continuously on open complaints and escalate delayed, recurring, technically complex or high-priority cases to the DLP Engineer or DLP Manager.
• Track complaint ageing, inspection dates, assigned technical personnel, rectification status, pending materials, subcontractor involvement and final closure.
• Coordinate with subcontractors where specialist rectification is required and follow up until work is completed.
• Obtain resident confirmation after completion and ensure cases are not closed without verification of rectification.
• Maintain professional communication with dissatisfied residents, particularly where defects require repeated visits or extended technical investigation.
• Identify recurring defects within the same unit, building, system or trade and highlight patterns to the DLP management team.
• Prepare daily and weekly reports showing complaints received, closed, pending, ageing, repeated complaints and major escalation cases.
• Maintain accurate documentation including photographs, inspection records, correspondence, work completion evidence and resident acknowledgement

Pay: AED6,000.00 - AED8,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• UAE: 3 years (Preferred)

Language:

• Russian (Preferred)
• English (Preferred)

Work Location: In person