Dispensary General Manager
# Dispensary General Manager **The Haven Center Inc.** · Provincetown, MA 02657 · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Store Manager – Adult-Use Cannabis Dispensary The Haven Center, Inc. | Provincetown, Massachusetts General Overview The Haven Center, Inc. is seeking an experienced, highly motivated, and results-driven Store Manager to lead our adult-use cannabis dispensary in Provincetown, Massachusetts. At The Haven Center, we are committed to setting a higher standard of professionalism, integrity, customer service, and operational excellence within the cannabis industry. Our mission is to provide customers with access to high-quality cannabis products in a welcoming, safe, and engaging retail environment. We are seeking a proven retail leader who possesses exceptional technical knowledge, strong business acumen, and the ability to independently manage and grow a successful retail operation. This is a hands-on leadership position requiring more than day-to-day store management. The ideal candidate will take full ownership of store performance, proactively identify opportunities for improvement, implement strategic initiatives, and consistently deliver measurable results. Position Summary The Store Manager is responsible for overseeing all aspects of dispensary operations, including sales performance, employee development, financial management, inventory control, regulatory compliance, customer experience, and long-term business growth. The successful candidate must possess an ownership mentality and demonstrate the ability to operate the location with a high degree of independence while remaining aligned with company objectives, policies, and performance expectations. This individual will be expected to evaluate business performance, develop and execute strategic plans, maximize operational efficiency, and foster a culture of accountability, professionalism, and sales excellence. The Store Manager must lead by example, establish high expectations for employees, and ensure those expectations are consistently reinforced through coaching, performance management, and personal leadership. The position reports directly to company executive leadership. Essential Duties and ResponsibilitiesStrategic Leadership and Business Development - Assume full responsibility for overall store performance, including revenue growth, profitability, operational efficiency, and customer satisfaction. - Develop, present, and execute strategic business plans designed to increase sales, improve productivity, reduce unnecessary expenses, and support long-term growth. - Analyze financial statements, sales trends, operational reports, and key performance indicators to identify opportunities and make informed business decisions. - Establish measurable short- and long-term objectives, monitor progress, and adjust strategies based on performance. - Identify operational challenges proactively and implement practical, sustainable solutions with minimal oversight. - Evaluate labor utilization, payroll expenses, operating costs, and staffing structures to maximize efficiency without compromising customer experience. - Develop seasonal operating strategies that account for fluctuations in customer traffic, revenue, staffing needs, and inventory demand. - Demonstrate strong financial judgment and maintain accountability for controllable expenses and overall store profitability. Advanced Dutchie System Management - Demonstrate expert-level knowledge of Dutchie POS, Dutchie Backoffice, and applicable platform functions. - Independently troubleshoot and resolve complex Dutchie issues, including POS errors, inventory discrepancies, configuration problems, reporting inconsistencies, and operational disruptions. - Possess comprehensive knowledge of Dutchie's inventory management, product catalog, pricing, discounts, promotions, online menu, customer loyalty, and reporting capabilities. - Utilize Dutchie's marketing and promotional features and applicable integrations to execute, monitor, and evaluate sales initiatives. - Ensure accurate system configuration, product information, pricing, inventory records, and promotional settings. - Leverage Dutchie's reporting and analytical capabilities to evaluate sales performance, product profitability, customer purchasing behavior, and operational efficiency. - Train and develop employees and supervisors in proper Dutchie workflows, troubleshooting procedures, and system best practices. - Continuously identify opportunities to streamline business processes through improved utilization of available technology. - Maintain accurate inventory and transaction records across Dutchie and Metrc, including identifying, investigating, and resolving discrepancies in compliance with applicable regulations. Sales Leadership and Customer Experience - Create and maintain a results-oriented, sales-focused retail environment that emphasizes exceptional customer service, product knowledge, and customer engagement. - Lead by example through active participation on the sales floor, demonstrating effective customer interactions, consultative selling, and professional service standards. - Establish and enforce clearly defined employee performance expectations relating to sales, service, productivity, and operational responsibilities. - Develop and implement sales strategies designed to increase customer retention, average transaction value, product discovery, and overall revenue. - Utilize sales reporting and individual performance metrics to identify opportunities for employee coaching and development. - Provide consistent feedback, training, and accountability to ensure employees meet established expectations. - Foster a customer-first culture where employees take initiative, build relationships, and provide informed product recommendations. - Evaluate promotional effectiveness and collaborate with company leadership on marketing initiatives and strategies to improve sales performance. - Maintain the highest standards of professionalism, store presentation, and customer satisfaction. Team Leadership, Development, and Accountability - Recruit, interview, hire, train, and develop a high-performing team aligned with company culture and operational standards. - Lead with integrity, professionalism, consistency, and a strong personal work ethic. - Establish clear individual and team expectations, ensuring employees understand their responsibilities and performance objectives. - Conduct regular performance evaluations, provide constructive feedback, recognize achievements, and address performance deficiencies promptly and appropriately. - Develop supervisors and key employees to strengthen operational continuity, leadership capabilities, and overall team effectiveness. - Promote a culture of accountability, ownership, collaboration, and continuous improvement. - Address employee conflicts, workplace concerns, and disciplinary matters professionally and consistently. - Effectively delegate responsibilities while maintaining accountability for results. - Create a workplace environment that encourages employee engagement, professional growth, and high performance. Operational Excellence and Inventory Management - Oversee daily dispensary operations while maintaining high standards of efficiency, accuracy, compliance, and customer service. - Continuously evaluate existing workflows, policies, and procedures to identify opportunities for increased efficiency and productivity. - Develop and implement operational improvements that reduce errors, eliminate unnecessary processes, and improve overall store performance. - Oversee inventory accuracy, product receiving, transfers, cycle counts, reconciliation, and inventory controls. - Minimize inventory discrepancies, product expiration, shrinkage, and preventable financial losses. - Ensure appropriate inventory levels and purchasing strategies based on customer demand, historical performance, and seasonal trends. - Maintain accurate records, reporting, and documentation in accordance with company standards and regulatory requirements. - Ensure proper cash handling, transaction accuracy, and financial controls. - Maintain a safe, organized, compliant, and professional retail environment. Compliance and Regulatory Oversight - Ensure dispensary operations remain compliant with all applicable Massachusetts Cannabis Control Commission regulations, municipal requirements, and company policies. - Maintain accurate inventory tracking and reporting through Metrc and applicable internal systems. - Ensure employees consistently follow established identification verification, point-of-sale, inventory handling, security, and compliance procedures. - Conduct routine operational reviews and internal audits to identify and correct deficiencies. - Maintain readiness for regulatory inspections and promptly address identified compliance concerns. - Ensure employees receive appropriate and ongoing compliance training. - Promote a culture in which regulatory compliance, accuracy, and accountability are non-negotiable. Reporting, Planning, and Executive Communication - Prepare and present regular performance reports summarizing store revenue, profitability, labor efficiency, inventory performance, sales trends, and operational priorities. - Develop actionable plans that address underperforming areas and capitalize on identified growth opportunities. - Communicate business challenges, operational risks, and significant developments to executive leadership in a timely manner. - Provide strategic recommendations supported by data, financial analysis, and measurable outcomes. - Independently manage routine operational decisions while appropriately escalating matters requiring executive approval. - Demonstrate consistent follow-through, sound judgment, and accountability for assigned initiatives and business objectives. Required Qualifications - Minimum of three (3) years of cannabis retail experience, including direct experience with dispensary operations. - Minimum of five (5) years of retail management experience, including at least three (3) years in a store management or comparable leadership position. - Advanced, hands-on proficiency with Dutchie POS and Dutchie Backoffice, including troubleshooting, inventory management, promotions, reporting, and system administration. - Demonstrated experience managing store financial performance, operating budgets, labor expenses, and profitability. - Strong understanding of profit-and-loss statements, balance sheets, cash flow, and retail performance metrics. - Proven ability to develop and successfully execute business strategies that improve sales, efficiency, productivity, or profitability. - Demonstrated success in leading, coaching, developing, and holding employees accountable to clearly defined performance expectations. - Strong analytical and problem-solving skills, including the ability to interpret data and translate findings into actionable business decisions. - Advanced proficiency with Microsoft Excel, Word, and general business technology. - Excellent organizational, communication, interpersonal, and conflict-resolution skills. - Strong understanding of cannabis inventory management, Metrc tracking, and applicable Massachusetts cannabis regulations. - Ability to manage competing priorities, make informed decisions independently, and remain effective in a dynamic retail environment. - Strong attention to detail and a commitment to accuracy, compliance, and operational excellence. - Ability to obtain and maintain the applicable Massachusetts Cannabis Control Commission agent registration and satisfy all other legal employment requirements. Preferred Qualifications - Experience managing a high-volume or seasonally driven retail operation. - Demonstrated success improving underperforming retail locations or increasing profitability. - Experience creating business plans, forecasting revenue, and optimizing staffing models. - Advanced knowledge of retail analytics, inventory optimization, promotional effectiveness, and customer retention strategies. - Experience developing assistant managers, supervisors, or succession plans. - Previous military leadership experience or comparable experience demonstrating accountability, sound decision-making, and operational discipline. Ideal Candidate Profile The ideal candidate is a business-minded leader who operates with the accountability and initiative of an owner. They are equally comfortable leading employees on the sales floor, troubleshooting complex technology issues, analyzing financial performance, and developing long-term growth strategies. They understand that successful management is not simply maintaining daily operations, but continually identifying ways to improve them. They are proactive rather than reactive, solution-oriented rather than problem-focused, and capable of making sound business decisions without requiring constant direction. Above all, they recognize that the success of the dispensary depends on their ability to develop a strong team, establish clear expectations, deliver an exceptional customer experience, and consistently improve financial and operational performance. Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits: - 401(k) matching - Dental insurance - Employee discount - Paid time off - Vision insurance Experience: - Supervising Experience: 5 years (Preferred) - Customer Service: 5 years (Preferred) Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-16, источник — Indeed.