Director of Visitor Services and Settlement
# Director of Visitor Services and Settlement **The House of the Seven Gables** · Salem, MA 01970 · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Company Overview The House of the Seven Gables Settlement Association, created in 1910 by Caroline Emmerton, is a nonprofit organization and National Historic Landmark that uses admission fees from its museum to fund social services and programs aiding at-risk immigrant families. Our vision is to preserve, share and continue the American Story. Our mission is to to be a welcoming historic site and community resource that engages people of all backgrounds in our inclusive American story. Essential Job Functions*: - Oversees the Visitor Services team and its operations, including admissions, guided tours, and museum education. Oversees the Settlement team and operations of the Immigration & Education Center. Develops annual goals for both teams in line with the strategic plan. Updates relevant policies, plans, procedures, and standards. - Directs site operations with a focus on maximizing visitor experience, maintaining strict capacity limits, ensuring physical and intellectual accessibility, and leading execution of emergency protocols. - Manages human resources in assigned areas, in coordination with administrative staff and managers. - Oversees and directs team members. Manages performance using established tools and procedures. Coaches and trains staff, taking disciplinary action when required. - Works with managers to ensure an appropriate level of trained frontline throughout the year. Oversees work schedules, including assignments, vacations, and personal time off. - Communicates organizational updates and priorities in a clear, transparent, and timely manner through department meetings, one-on-one meetings, electronic, written, and regular interpersonal communication - With managers, develops and implements public programs and classes, projects, and special initiatives. Oversees the development and implementation of all educational and interpretive classes and programs. - Leads and serves as a member on cross-departmental teams, including serving as staff liaison for the Community Engagement Committee of the Board of Trustees. - Develops workplans for the department, including the establishment of objectives, scope, staffing, scheduling, audience engagement, marketing, budgeting, funding, etc. - Represents the organization at speaking engagements, workshops, receptions, community meetings. - Performs additional related duties as required, including working in visitor-facing roles such as manager on duty, admissions or store clerk, and historical interpreter. Preparation, Knowledge, Skills and Abilities: - A bachelor’s degree and 4 years experience in public history, museums, education, or a related field. Additional experience may be substituted for education on a year-for-year basis, and vice versa. - Experience in customer service, preferably in a high-traffic environment. Ability to communicate effectively and courteously with the public and other staff members under pressure. - Experience managing staff and budgets. Ability to simultaneously manage multiple projects with competing deadlines. - Experience working with Blackbaud Altru or similar customer relationship management and point of sale software. - Proficiency in Microsoft Office applications. - Excellent interpersonal skills. - Excellent organizational skills. - Excellent oral and strong written communication skills. Spanish language proficiency a plus. Supervisory Responsibility: - Directly supervises the Communications and Marketing Manager, Museum Experience Manager, Visitor Services Manager, and Settlement Program Manager. Manages all Visitor Services and Settlement staff (12-25 individuals, varying seasonally) indirectly, through subordinate managers. - Leads cross-departmental work teams. Working Conditions/Physical Demands: - This position has a typical work week of Tuesday through Saturday, and will be required to periodically work nights and weekends. - This position requires constant use of speech, hearing, and sight abilities. - Must be able to climb stairs, including the secret staircase, and stand for at least one hour at a time. - May need to kneel, bend, crouch, reach or stretch to perform daily tasks. - May need to occasionally lift and carry moderate weight items weighing up to 25 pounds. To apply for this position, please send a cover letter and resume to Human Resources Manager Jackie Besse at jbesse@7gables.org . NO PHONE CALLS, PLEASE. Pay: $78,350.00 - $86,000.00 per year Benefits: - 403(b) - 403(b) matching - Dental insurance - Employee assistance program - Employee discount - Flexible spending account - Health insurance - Life insurance - Paid time off Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-13, источник — Indeed.