Director of Technology

The Director of Technology oversees the day-to-day Information Technology (IT) and Health Information Technology (HIT) operations for Baltimore Medical System’s four-office health center organization. This working leader manages the IT/HIT team, keeps technology systems reliable and secure, and coordinates practical improvements to infrastructure, the electronic health record (EHR), and clinical applications. The Director is responsible for planning, organizing, and completing upgrades with staff and vendors while maintaining responsive support for clinical and administrative teams.

Reporting to the President & CEO, the Director works with clinical, operational, finance, and quality leaders to prioritize technology needs, communicate progress, and resolve issues. The Director serves as Corporate Security Officer, with responsibility for coordinating HIPAA security safeguards, risk management, and incident response in collaboration with appropriate organizational partners.

The position requires strong communication and interpersonal skills, including the ability to facilitate cross-functional work groups, resolve conflict, persuade, or negotiate. External communications involve provision of a service, representing the organization at public meetings and ability to deal with sensitive situations/information.

Carries out responsibilities in accordance with Baltimore Medical System Core Values, policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the BMS mission.

Essential functions:

Technology Strategy, Planning, and Governance

• Participate in strategic and operational governance processes and serve as administrative representative to assigned committees and departments.
• Lead the Organization in implementing new system technologies that support its strategic goals.
• Maintain an annual technology improvement plan with realistic priorities, timelines, costs, assigned responsibilities, and regular updates to leadership.
• Partner with clinical, operational, finance, and quality leaders to identify workflow problems, prioritize technology needs, improve usability, and ensure technology changes support patient safety and care delivery.
• Coordinate technology needs for site openings, transitions, and system changes, and communicate implementation plans and operational impacts clearly to stakeholders.

Infrastructure and Technology Operations

• Assess and coordinate needed upgrades to networks, internet connectivity, servers, cloud services, computers, phones, and other equipment at BMS offices; work directly with staff and vendors to resolve technical issues.
• Ensure dependable day-to-day IT operations, help desk responsiveness, device lifecycle management, asset inventory, patching, and backups.
• Maintain practical help desk standards, issue tracking, escalation procedures, and documentation; monitor recurring problems and ensure timely follow-up.

EHR, HIT, and Clinical Systems

• Lead EHR implementation and upgrades, including NextGen and related clinical applications. This covers vendor planning, testing, staff training, go-live support, and resolving post-upgrade issues.
• Oversee system configuration, change control, access management, and validation of upgrades and interfaces.
• Establish lines of control for current and proposed information systems.
• Work with clinical departments and service delivery lines to ensure effective implementation of plans, policies, software, and equipment.
• Support reliable clinical and operational reporting, dashboards, data quality, and system interfaces, in partnership with the staff responsible for quality, finance, and clinical operations.

Security, Compliance, and Continuity

• Serve as Corporate Security Officer and oversee the Information Security Management System, including risk assessment, safeguards, access controls, security awareness, and incident response, in coordination with privacy and compliance personnel.
• Ensure compliance with legal standards, accreditation guidelines, and licensing agencies, including all HIPAA requirements.
• Ensure an enterprise-wise disaster recovery and business continuity plan is developed, executed, maintained, tested, and improved.
• Oversee the development and testing of emergency, community disaster relief, and incident response plans.
• Develop and maintain current IT and security policies and procedures. •
• Assist in developing, implementing, and monitoring quality assessment and improvement systems.

Budget, Vendors, and External Relationships

• Oversee preparation of annual capital and operating budgets and monitor approved spending.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Evaluate equipment and service purchases for cost and value.
• Manage financial, human, material, and information resources in areas of responsibility.
• Manage vendor relationships and build strategic relationships with suppliers, technology companies, consultants, and government and other external partners.

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Team Leadership and Accountability

• Complete timely annual performance reviews, set short-and long-term performance goals for leadership staff, and provide coaching and training.
• Promote staff development and a learning environment. Build a collaborative, service-oriented team with clear ownership of projects, tickets, documentation, and follow-through.
• Coordinate work across IT support, infrastructure, clinical applications, and reporting, with cross-training and backup coverage as appropriate.

Education:

Bachelor’s degree in information technology, Information Management or related field.

Master’s degree preferred.

Required Experience:

- 8+ years progressively responsible, related experience as a Senior IT Leader required. - Experience and working knowledge of both Information Technology and Health Information Technology, with an understanding of how technology systems support clinical, operational, and business functions within a healthcare environment. - Substantial experience on the provider side of the healthcare industry. - Practical knowledge of network and device support, information security, backups, IT service management, and business application support; ability to work effectively with specialized vendors.

• Proven ability to manage competing priorities, vendors, budgets, timelines, staff performance, and cross-functional change.
• Strong communication skills and ability to translate technical issues into clear operational decisions for executive and clinical audiences.

Supervisory Responsibilities:

This position supervises managers or higher-level IT staff.

Supervision received from:

Receives supervision from President & Chief Executive Officer

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!