Director, Research Insights & Client Service
The Blackstone Group is a growing international, full-service marketing research and insights firm based in downtown Chicago. Our client portfolio comprises many Fortune 1000 companies including the energy, technology, and healthcare sectors. The Blackstone Group delivers high-quality, cutting-edge marketing research that helps clients achieve their business goals. Our approach strikes the right balance between proven methodologies and the latest tools, including AI, in research design and delivery. We are seeking an enterprising and independent director to develop clients, manage research operations, help the team become best in class, and support rapid growth. This leader will combine human intelligence, expertise, and experience with AI, while leveraging global onshore and offshore talent and resources. The position will report to the President. If this sounds like you, please review the full job description below. Key Responsibilities Research and Operational Excellence · Work closely with 75+ internal research operations team both onshore and offshore to ensure seamless study execution. · Partner closely with external researchers, moderators, project managers, recruitment partners, vendors, and client stakeholders. · Apply deep expertise in qualitative and quantitative methodologies, including screeners, questionnaires, participant management, and end-to-end study execution. · Manage highly customized research programs with precision and strong attention to detail. · Turn ambiguity into structured plans, clear deliverables, and actionable next steps. · Write and present strategic findings reports in PowerPoint. · Identify and implement opportunities to improve processes, scalability, and operational efficiency. Client Services Expectations · Serve as the primary point of contact for client stakeholders and the internal research team. · Develop clients and manage client relationships. · Possess a deep understanding of clients’ categories, business priorities, and key competitors. · Lead the development of research plans, proposals, and recommended approaches. Ideal Candidate Skills and Experience · Minimum of 10 years of experience in market research or client service across qualitative and quantitative research. · BA/BS degree in marketing or a related field, a master’s degree preferred. · Proactive, accountable, and analytical, with the ability to communicate clearly and effectively. · Strong understanding of questionnaire design and development. · Strong writing and analytical skills, with the ability to translate data and analysis into compelling stories. · Collaborative, team-oriented leader who can guide teams and contribute hands-on when needed. · Entrepreneurial mindset, with the ability to partner with the President to identify growth opportunities and develop new client relationships. Preferred Qualifications · Experience managing international research projects. · Demonstrated ability to apply latest AI solutions and other technology tools to provide cutting-edge insights. · Expertise in providing customer experience, brand and communications, and new product research. This is a full-time hybrid position based in Chicago, with in-office work required two days per week with some flexibility. The Blackstone Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected status. To learn more about our company, please visit www.bgglobal.com. To apply, email your resume to hr@bgglobal.com. No phone calls, please. Pay: $90,000.00 - $125,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Professional development assistance Vision insurance Work Location: Hybrid remote in Chicago, IL 60602
Наблюдалась 2026-09-14, впервые 2026-09-09, источник — Indeed.