Director of Quality Improvement

Director of Quality Improvement

Location: Orange, CA (Onsite)

Job Type: Full-Time

Reports To: Chief Transformation Officer

About Coalition OC

The Coalition of Orange County Community Health Centers (Coalition OC) is a nonprofit membership organization dedicated to improving access to quality, affordable healthcare throughout Orange County.

For over 52 years, Coalition OC has worked alongside community health centers and partners to strengthen healthcare access, advance innovation, and support underserved communities. Our network includes 20 community health centers operating across 106 sites and collectively serving more than 340,000 patients annually.

Our mission is to unite health centers and partners, amplify their collective voice, and strengthen their capacity to ensure every person has access to high-quality care.

Position Overview

Coalition OC is seeking a strategic, collaborative, and results-driven Director of Quality Improvement to lead quality improvement initiatives across our network of community health centers.

Reporting to the Chief Transformation Officer, this position provides leadership in developing and implementing quality improvement strategies that enhance clinical performance, patient safety, operational efficiency, and health equity.

The Director will work closely with member health centers, organizational leadership, and external partners to identify opportunities for improvement, strengthen quality measurement practices, and implement evidence-based strategies that support better healthcare outcomes.

The ideal candidate brings extensive experience in healthcare quality improvement, clinical performance measurement, data analysis, and program leadership, along with a strong commitment to serving underserved communities.

Key Responsibilities

Strategic Leadership & Quality Improvement

• Develop and lead Coalition OC's quality improvement strategy in alignment with organizational priorities and member health center needs.
• Establish quality improvement goals, performance measures, and frameworks to improve clinical outcomes, operational performance, and patient safety.
• Lead initiatives that strengthen clinical quality, care coordination, population health, and health equity.
• Translate healthcare regulations, payer requirements, and quality measurement standards into practical improvement strategies.
• Promote consistent application of quality improvement methodologies, including the Model for Improvement and Lean Six Sigma.

Clinical Quality & Performance Measurement

• Oversee quality measurement and performance improvement initiatives involving Uniform Data System (UDS), Healthcare Effectiveness Data and Information Set (HEDIS), and other clinical quality indicators.
• Analyze clinical, operational, and quality performance data to identify trends, performance gaps, and opportunities for improvement.
• Collaborate with Health Information Technology (HIT) and analytics teams to support accurate reporting, dashboards, and performance monitoring.
• Translate quality data into actionable recommendations that improve clinical workflows, care delivery, and patient outcomes.
• Support member health centers in implementing evidence-based quality improvement plans and performance improvement initiatives.

Member Health Center Support & Technical Assistance

• Serve as a quality improvement subject matter expert and consultant to member health centers.
• Lead cross-member quality improvement initiatives and provide hands-on technical assistance, coaching, and implementation support.
• Develop practical tools, resources, workflows, and training materials that strengthen quality improvement capabilities.
• Build collaborative relationships with clinical, quality, and operational leaders to advance shared performance goals.
• Support health centers in adopting best practices and developing sustainable quality improvement processes.

Learning Collaboratives & Stakeholder Engagement

• Design and facilitate quality improvement learning collaboratives, peer groups, workshops, and educational opportunities.
• Bring together healthcare leaders to share best practices, innovative approaches, and lessons learned.
• Develop and maintain relationships with health plans, government agencies, funders, and community partners.
• Represent Coalition OC at meetings, conferences, and collaborative initiatives focused on quality improvement and healthcare transformation.

Program & Grant Management

• Oversee quality improvement programs and related staff to ensure successful implementation and measurable outcomes.
• Ensure initiatives align with grant objectives, contractual requirements, and organizational priorities.
• Monitor program performance, evaluate outcomes, and communicate results to leadership and stakeholders.
• Support grant proposals, reporting requirements, and sustainability strategies for quality improvement programs.

Required Qualifications

• Bachelor's degree in a related field.
• Minimum of five years of experience in clinical performance measurement and clinical quality improvement activities.
• Minimum of two years of healthcare and/or community health center administrative experience.
• Demonstrated knowledge of healthcare quality improvement principles, performance measurement, and clinical improvement strategies.
• Ability to analyze and interpret clinical and operational performance data to identify improvement opportunities.
• Strong leadership, project management, organizational, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work collaboratively with healthcare professionals, executive leadership, and external stakeholders.
• Ability to manage multiple projects, priorities, and deadlines effectively.
• Commitment to maintaining confidentiality and complying with HIPAA and applicable healthcare regulations.
• Ability to travel throughout Orange County and work occasional evenings or weekends as needed.

Preferred Qualifications

• Master's degree in a related field.
• Experience working with Federally Qualified Health Centers (FQHCs), community health centers, or safety-net healthcare organizations.
• Familiarity with UDS, HEDIS, quality reporting, and value-based care initiatives.
• Experience implementing quality improvement methodologies, such as the Model for Improvement, Plan-Do-Study-Act (PDSA) cycles, or Lean Six Sigma.
• Experience facilitating healthcare learning collaboratives, providing technical assistance, or leading cross-organizational quality improvement initiatives.

Compensation & Benefits

Coalition OC offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 100% employer-paid employee medical and dental insurance premiums.
• Life and accident insurance.
• Paid vacation and a generous holiday schedule.
• 401(k) retirement plan with employer matching for eligible employees.
• Opportunities for professional growth, leadership development, and collaboration with healthcare organizations throughout Orange County.

Pay: $99,000.00 - $129,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person