Director of Operations homecare

Royal Faith Homecare Agency is seeking an organized, compassionate, and motivated professional to coordinate caregiver, schedules, maintain reliable client coverage, support agency growth through marketing, community outreach, and referral development.The Director of Operations, Homecare, leads the systems and teams that support safe, reliable care in patients’ homes. You’ll guide operational and strategic management, align resources with organizational priorities, and partner across clinical and administrative functions. Your impact: By strengthening care operations and performance improvement, you help patients and families receive coordinated, dependable homecare.

The ideal candidate will have strong adminstrative and communication skills, understand the importance of dependable home care services, and feel comfortable building relationships with healthcare professionals, social workers, case managers, and community organizations.

As a Home Director Of Operations, you’ll help clients access organized, responsive care by coordinating communication, records, and administrative support. You’ll manage client information with care, assist with scheduling and inquiries, and help ensure documentation follows applicable health regulations and privacy requirements. Your impact: By keeping care details accurate and communication clear, you help clients and care teams stay informed and better prepared for each step of service.

Responsibilities

• Coordinate client inquiries, appointments, and care-related administrative tasks.
• Care Coordination and Scheduling
• create and maintain weekly caregiver schedules
• Match Caregivers with clients based on qualifications, availability, and client needs.
• Handle call-outs, missed shifts, late arrivals, and replacement coverage.
• Communicate schedule changes to clients, caregivers and authorized representative
• monitor scheduled, completed, missed, and cancelled visits.
• Track authorized service hours and notify management of discrepancies.
• Monitor authorization expiration dates and alert the appropriate staff.
• Communicate with clients and care teams by phone and other appropriate channels; route questions to the right person.

Marketing and Community Outreach

• Promote Royal Faith Homecare Agency's approved services to appropriate referral sources.
• Visit hospitals, rehabilitation facilities, medical offices, senior centers, veteran-serving organizations, and community organization.
• Build professional relationships with social workers, discharge planners, case managers, and other referral partners.
• Explain the agency Veteran, Private Pay homecare services and referral process accurately.
• Distribute approved brochures, business cards, and marketing materials.
• Assist with community events, networking meetings, and outreach campaigns.

Skills

• Medical office or general office experience; medical administrative support experience is helpful.
• Familiarity with electronic medical records (EMR) and EHR management, patient management software, and Microsoft Office.
• Knowledge of medical terminology, health insurance, and health regulation policies is preferred.
• Strong customer service, phone communication, and client communication skills.
• Accurate typing, attention to detail, and a commitment to maintaining patient confidentiality.

Duties

• Lead daily homecare operations, setting priorities and monitoring service quality, compliance, and operational performance.
• Direct managers and teams, building accountability through clear managerial communication, team leadership, and executive leadership.
• Partner with medical and nursing leaders on care delivery, staffing, and medical management.
• Lead Performance Improvement (PI) initiatives and collaborate cross-functionally to address operational challenges and support strategic goals.

Requirements

• Demonstrated experience in healthcare management, operations management, and operational management, including leadership of teams and managers.
• Nursing leadership experience and a background in medical leadership or medical management are important for guiding homecare services.
• Knowledge of health regulation policy and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards, with the ability to apply requirements to operations.
• Strong strategic management, executive leadership, team leadership, and managerial communication skills.
• Ability to manage healthcare finances and work effectively across clinical, administrative, and operational functions.

Pay: From $19.00 per hour

Work Location: Hybrid remote in Oxford, AL 36203