Director of Operations, Fulfillment Services

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership.

What Sets Us Apart:

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role:

Location: Onsite in Vandalia, Illinois

Reports to: VP, Fulfillment Management Services

All applicants must be currently authorized to work in the United States.

No relocation allowance will be considered unless specifically addressed.

Safety Sensitive Position: This position is classified as safety sensitive. All candidates are subject to pre-employment drug screening, including THC testing, and ongoing testing requirements in accordance with Company policy.

Role Summary

The Director of Operations has primary responsibility for the site’s day-to-day operations, including warehousing, production, and shipping, and works with site leadership to implement strategic plans that drive operational excellence and achieve business objectives. Job duties include leading, mentoring, and developing a high-performing team (up to five direct reports), driving tactical execution through KPI implementation and tracking, implementing technically sound improvements to modernize the workforce and production/warehouse processes, and strategically aligning the site for growth and/or other needs pertinent to the business.

What You’ll Do:

(Management may amend or assign additional duties and responsibilities to this job at any time)

Leadership and Culture

Serve as the site figurehead, driving a safety-first (HSE) culture and operational excellence across the business unit. Lead, mentor, and develop a high-performing team that operates with accountability, collaboration, and a continuous improvement mindset. Ensure individual and site goals are defined, monitored, and tracked, with annual performance reviews and development plans in place for every employee.

Customer Experience

Deliver superior service to internal and external customers by responding to inquiries, complaints, and escalations in a timely and professional manner. Participate in all customer visits including audits, tours, and presentations, and represent Odyssey at conferences, trade shows, and on-site engagements.

Operations and Performance

Partner with site functional leaders to ensure all warehousing, production, and shipping activities meet customer requirements and business performance metrics. Establish and track operational goals, targets, and KPIs aligned with the company’s overall strategy. Review and maintain SOPs to ensure accuracy and thoroughness.

Process Improvement

Lead process improvement and cost reduction initiatives, implementing new procedures, technologies, and Lean/Six Sigma methodologies to improve workflow and establish best practices across the business unit.

Compliance and Reporting

Ensure compliance with all relevant regulations and industry standards. Generate reports, business communications, and presentations appropriate to the scope and seniority of this role. Drive accountability at all levels of the organization.

What You Bring:

Education

High school diploma required. Bachelor’s or Master’s degree preferred, or equivalent work experience in lieu of degree.

Experience

Minimum 8 years in operations with a focus on chemical manufacturing and distribution, plant management, and a solid understanding of transportation and logistics including freight management, warehousing, and distribution. Minimum 3 to 5 years of proven leadership and management experience with direct supervisory responsibility required.

Technical Skills

Proficient in Microsoft Office (Word, Excel, Outlook), AI agents, and ERP/WMS systems. Knowledge of relevant chemical sampling, distribution regulations, and compliance requirements. Lean/Six Sigma Green or Black Belt preferred.

Leadership and Communication

Excellent leadership, interpersonal, and customer service skills with a results-oriented mindset. Strong oral and written communication skills for both internal and external stakeholders. Ability to apply sound judgment and prioritize effectively in a fast-paced, dynamic environment.

Competencies

Analytical, quantitative, and qualitative thinking. Energy and drive. Time management. Punctuality and reliability. Personal accountability. Conflict management. Professionalism. Team player. HSE focused.

Compensation:

Hiring Range for this role is $130,000-$170,000 and Bonus Eligible

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Visit us at: www.OdysseyLogistics.com/careers

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.