Director of Operations

Director of Operations

Vanderberg Clean | Mankato, Minnesota | Full-Time, Leadership Role

Oversees: All janitorial operations, 85+ team members

Reports to: President & Chief Operating Officer

Schedule: Primarily 2nd shift (4 PM–midnight peak). Vanderberg Clean operates 24/7/365, and you are accountable for all janitorial operations around the clock, including morning, day porter, and weekend coverage.

Who We Are

Vanderberg Clean has served Greater Mankato since 2009, when our first sale was a brand-new laundromat in North Mankato. Today we are a trusted partner for manufacturers, healthcare clinics and surgical centers, dealerships, Class A offices, banks, and schools. Our mission is simple: to honor God, provide excellent customer service, quality cleaning, and employment with integrity. Everything we do comes back to one idea: We Care .

We are a systems-first company. Simple systems beat complex talent, we inspect what we expect, and we run the business by dashboards, not emotion.

Why This Role Matters

Janitorial is the heart of Vanderberg Clean, and this role runs all of it. You will help us grow from 85+ team members to 250 while developing and caring for the janitorial team that makes that growth possible. As we win larger accounts, you make sure we can deliver on every promise: the right people, trained and led well, doing quality work every night.

This is NOT an entry-level position. We need someone proven, organized, and operationally strong, who can lead a large, diverse team across many sites, and who leads with empathy, patience, and a servant’s heart.

What Winning Looks Like

Our team is growing in capability and engagement, with low turnover and high morale. Every shift runs smoothly, every client gets the quality we promised, and our staffing stays ahead of our sales so we never sell growth we cannot deliver.

How the Work Gets Done: Evenings, Mornings, and Day Porters

The majority of our cleaning takes place after 5 PM, when our customers' facilities are quiet. We clean on our customers' behalf so that every client starts the next day in a clean, safe, and welcoming space. Evenings are the core of this role, and you will also oversee limited morning and weekend cleaning and day porter coverage during the day.

• Lead the 2nd shift, with peak activity from 4 PM to midnight across many sites.
• Be visible and reachable in the evening to support supervisors, team leads, and cleaners as work happens.
• Make sure each site is cleaned to the customer's requirements, checklists, and safety procedures before the team leaves.
• Oversee our limited morning cleaning (6–9 AM) and weekend activity, since some of our cleaning takes place during the day.
• Day porter support from 6am to 5pm, ensuring the day porter operations run smoothly, and customers are serviced as expected.

What You Will Own

1. Team Leadership and Development

What winning looks like: The team is growing in capability and engagement, with low turnover and high morale, able to support continued sales growth.

What it takes:

• Provide clear direction and expectations to all 2nd shift team members.
• Regularly conduct one-on-one meetings with supervisors and team leads.
• Implement and review Key Results Areas for all direct reports.
• Support onboarding, training, and development pathways for all staff.
• Lead, coach, and develop assistant managers and team leads, holding them accountable with empathy and patience.
• Support team members with unique abilities and keep our culture positive and inclusive.

1. Operational Excellence during 2nd Shift

What winning looks like: The second shift operates smoothly and efficiently, meeting all client requirements and maintaining top cleaning standards.

What it takes:

• Monitor shift performance and address gaps in real time.
• Ensure checklists, schedules, and safety procedures are followed.
• Solve operational issues quickly to minimize disruptions.
• Coach and recognize employees for high-quality work.
• Direct nightly cleaning across hospitals, clinics, manufacturing plants, dealerships, offices, banks, and specialty environments.

1. Scalable Staffing and Growth Management

What winning looks like: Staffing plans adapt proactively to support rapid company growth, sustaining quality and coverage as accounts expand.

What it takes:

• Partner with HR to recruit and onboard new team members as needed.
• Track staffing levels against forecasted account growth.
• Identify team skill gaps and recommend solutions.
• Create action items to ensure smooth integration of new staff as sales increase.
• Build the bench: supervisors, team leads, and float coverage that can absorb call-offs and new accounts.

1. Quality Control and Client Satisfaction

What winning looks like: Services consistently meet or exceed client expectations, with high client retention and positive feedback.

What it takes:

• Review service logs and client communication for recurring themes.
• Implement regular site inspections for accountability.
• Lead efforts to resolve client concerns or complaints promptly.
• Gather feedback and use it to drive improvements.
• Make sure every client has your contact information, with responses within 1 hour and resolution within 24 hours.

Who You Are

• A proven history of building a growing team from 50 to several hundred at scale
• A proven leader of large, multi-site, hourly teams, many of them part-time and working off site.
• Organized and systems-minded; you build structure, process, and accountability, and you verify work is done, not assumed.
• Comfortable with dashboards, scorecards, and inspections.
• A coach who recognizes good work and holds the line on standards.
• Strong communicator with team members and with clients in high-visibility, safety, and compliance environments.
• Aligned with our mission and values, and available to lead during evening hours.

Our Values in This Role

• Honor God: Lead with humility, honesty, and respect in every decision and relationship.
• Excellent Customer Service: Be responsive and accountable and earn trust that lasts.
• Quality Cleaning: Protect the standard every night, at every site.
• Employment with Integrity: Set truthful expectations and care for our team as people first.

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person