Director of Operations

We're Hiring: Director of Operations | Poolwerx

Are you a strategic operational leader passionate about driving franchise success and organic sales growth? Poolwerx is looking for a dynamic Director of Operations to lead our field operations team, coach franchise partners, and champion operational excellence across our network.

About the Role

Reporting directly to the Chief Operating Officer, the Director of Operations develops and coordinates the efforts of the Operations team. You will deliver high-value support service spanning business coaching, leadership, salesmanship, and operational execution—all while fostering a positive brand and sales culture among our Franchise Partners.

Key Responsibilities

• Drive Growth: Deliver planned organic sales growth projections for franchise partners and regions while optimizing tracking, measurement, and reward systems.
• Network Expansion: Partner with franchise development to facilitate the introduction of new partners, stores, and acquisition opportunities.
• Leadership & Team Management: Manage and empower Field Operations, Franchise Business Coaches (FBCs), Onboarding Specialists, Technical Trainers, and Customer Experience Teams.
• Technical & Field Excellence: Lead Technical Trainers to ensure technicians master cleaning, maintenance, service, and repair standards; spend time in-field conducting site visits with partners.
• Cross-Functional Collaboration: Work closely with Commercial (B2B), Supply Chain, and Marketing teams to unlock local and regional growth opportunities.
• Operational Alignment & Innovation: Act as Operations Advisor for Innovation/Evolution programs to drive standard practices across the entire network.

What We're Looking For

• Education: Undergraduate degree in Business Administration or a related field.
• Experience: Extensive field or sales management experience in a franchise, multi-site, or retail environment (pool industry experience highly desired).
• Financial Acumen: Strong business acumen with proven ability to analyze and report on P&L and manage departmental budgets.
• Tech Savvy: Proficient with Google Workspace, MS Office, CRM systems, and modern business improvement platforms.
• Communication & Mindset: Strong, influential communicator with a proactive, resilient, and collaborative "can-do" attitude.

How to Apply

If you're ready to take your leadership career to the next level with a growing industry leader, submit your application today or reach out directly to learn more!

Pay: $140,000.00 - $150,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Farmers Brnch, TX 75244