Director of Operations

Our law firm has a legacy dating back to 1913 . Today, we are building on more than a century of history by modernizing our operations, investing in technology, and developing the leadership and systems that will carry us into the future.

We are a respected, growing Suffolk County law firm specializing in elder law, estate planning, probate, and special needs planning. With approximately 28 employees, including nine attorneys, we are seeking an experienced Director of Operations to help lead this transformation.

We have an established reputation, dedicated employees, and a strong commitment to our clients. We’re looking for someone who can bring structure, accountability, and effective leadership to our operations while preserving the personal service that has defined our firm for generations.

This is a hands-on leadership position reporting directly to the firm’s owner, with meaningful authority to improve how the business operates.

What You’ll Do

• Lead the firm’s day-to-day operations, ensuring that employees, departments, and processes work effectively together.
• Establish clear responsibilities, performance expectations, and accountability throughout the organization.
• Manage and support employees, resolve operational problems, and develop stronger managers.
• Improve workflows so client matters move efficiently from intake through completion.
• Oversee the adoption and ongoing use of our new practice management and CRM systems, LEAP and Lawmatics.
• Establish meaningful performance metrics and report regularly on productivity, efficiency, and client service.
• Coordinate staffing, workload, and resources to support the firm’s continued growth.
• Develop and maintain practical operating procedures.
• Work closely with our Controller on budgeting, staffing needs, and operational performance.
• Reduce the firm’s dependence on its owner for routine management decisions.

Who We’re Looking For

We want an accomplished manager who knows how to lead people, solve problems, and get things done.

You may already be a Director of Operations, or you may be a successful operations manager ready for greater responsibility.

Qualifications:

• At least five years of progressively responsible management experience.
• Demonstrated success supervising employees and improving organizational performance.
• Experience improving workflows, implementing systems, and managing organizational change.
• Strong judgment, communication, and problem-solving skills.
• Comfort using technology, financial information, and performance metrics to make decisions.
• The confidence to take ownership, make decisions, and hold people accountable.
• A practical, collaborative leadership style and a commitment to exceptional client service.

Law firm experience is helpful but not required. We welcome candidates from professional services, healthcare administration, financial services, and other organizations with complex operations.

What Success Looks Like

During your first year, you will establish clearer responsibilities, more consistent workflows, reliable operating metrics, and successful adoption of our new technology.

Beyond the first year, you will lead the firm’s ongoing operations, develop its people, improve performance, and support continued growth.

Our goal is to build an organization that operates efficiently, delivers outstanding client service, and does not depend on its owner for every operational decision.

Why Join Us?

This is an opportunity to help shape the future of a law firm with a legacy dating back to 1913.

You’ll work directly with the owner, have the authority to make meaningful improvements, and play a central role in modernizing an established organization for its next generation of growth.

We value integrity, sound judgment, initiative, accountability, and people who take pride in their work.

Pay: $110,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person