Director of Operations

About Dava

Dava is the world’s leading creator-based media brand—built by creators, for creators—helping influencers streamline and scale their content through services like video editing, thumbnail design, distribution, brand deals, education, and events. Founded in 2019, Dava works with A-list creators including Jake Paul, Neil DeGrasse Tyson, 100 Thieves, Brooke Monk and many more. Dava has been featured in major outlets such as Inc., Business Insider, and Dr. Phil. With 51–100 employees, headquarters in Orem, Utah and a globally distributed team.

Role Overview This role has a starting salary of $70,000 per year.

As Director of Operations (Editing & Thumbnails), you’ll run Dava’s entire content operation, the video editing and thumbnail design teams behind our core services. You’ll report to the CEO and work directly with our founders and leadership group. You’ll lead a team of 40 that spans in-house staff and remote editors and designers around the world. The work your department delivers drives billions of YouTube views every year, and the world’s top creators rely on it.

We’re looking for a seasoned leader who brings steady judgment to every room they’re in. You’ve led teams through growth, set standards and held people to them, and made hard calls without waiting to be told. When things get busy or go sideways, people look to you for clarity, and you give it. You’ll own how work gets done from a client’s first week through every delivery after it, and you’ll build the people, systems and tools that keep quality high and creators with us long-term. This role comes with clear numbers: you’ll be accountable for hitting quotas and retaining a set number of clients.

This isn’t a first step into digital media. You should already understand how online content is made, measured and delivered, and be at home in a software-driven, remote-first business. You don’t need to be an expert editor or designer, but you do need to know what makes content work and how to build the operation that produces it at scale.

Key Responsibilities

• Run Dava’s content operations end to end across video editing and thumbnail design
• Hit your quotas and retain a set number of clients, and own the plan to get back on track when numbers slip
• Lead our Content Managers, who each run a pod of editors, along with our thumbnail design team
• Hire and develop strong team leads, work with our trainer to get new team members up to speed quickly, and make the tough people calls when performance falls short
• Run in-house, remote and global teams as one operation, with consistent standards, clear communication and accountability across time zones
• Build and maintain playbooks, SOPs, a house style and a training path so output stays consistent as we grow
• Own the new-client experience so every creator sees strong, on-time work from day one
• Set quality and turnaround standards, backed by review processes and reporting grounded in real data
• Manage capacity, staffing and cost per deliverable so we can scale without burning out the team or squeezing margins
• Work directly with founders and leadership on strategy and priorities, and bring problems forward with solutions attached
• Step in with creators and their managers when an escalation needs a senior voice
• Partner with sales and account teams to shape new services and improve the internal software our production runs on

What We’re Looking For

• 5+ years in creative operations, production management or agency leadership, including managing other managers
• Background in the creator economy, digital media, a creative or content agency, or a tech-enabled services business
• A track record of owning hard numbers (quotas, retention or revenue targets) and hitting them consistently
• Proven experience leading distributed teams, ideally a mix of in-house, remote and international staff
• A strong understanding of what makes YouTube content perform (packaging, retention, click-through). You may not edit yourself, but you know great work when you see it and can explain why
• A track record of building SOPs, onboarding and training programs, and QA systems that actually get used
• Fluent with software: project management platforms, internal tools, dashboards and AI tools, and quick to learn new ones
• Data-minded: you track KPIs, catch problems early and make decisions from the numbers
• Steady and mature under pressure. You take ownership without being micromanaged and stay calm and clear under tight deadlines
• A direct, honest communicator who gives leadership a straight read on what’s working and what isn’t
• Direct creator-economy agency experience, a hands-on editing or design background, or experience building AI-assisted workflows is a plus (but not required)

Why Join Dava?

• Competitive base pay with performance-based upside
• Real ownership of a function at the center of the business
• Work directly with our founders and leadership team
• Lead the team behind billions of views a year for the world’s top creators
• A role where your output directly impacts client retention and company revenue

Schedule: Monday–Friday 8am to 4pm

Work Location: In-office

Job Type: Full-time

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• Why are you the best candidate for this role? (We read every applicants answer. Do not AI generate your answer)

Work Location: In person