Director of Operations

Benefits:

• Paid Maternity Leave
• (FSA) Flexible Spending Account
• Company Paid Life, LTD and AD&D Insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Director of Operations (Full-Time Exempt)

Position Summary:

The Director of Operations provides leadership and oversight of the agency's financial operations, quality improvement initiatives, and organizational infrastructure. This position works collaboratively across departments to support operational efficiency, fiscal stewardship, strategic planning, and organizational growth while ensuring the agency has the systems, resources, and processes necessary to fulfill its mission.

Essential Responsibilities:

Finance & Accounting

• Oversee county grant invoicing processes, manage timelines, maintain cross-training on invoicing submissions, and serve as primary liaison with county grant business departments.
• Assist with the development and monitoring of programmatic grant budgets and partner with the TCCFO to coordinate the annual budgeting process.
• Oversee banking relationships, treasury management activities, organizational operating expenses, Youth Opportunities Program (YOP) tax credit submissions, and administrative and financial management platforms, including Dext, Bill, and other business systems.
• Review and approve agency expenditures and invoice submissions.
• Serve as the primary point of contact for annual audits, lead monthly financial review meetings with leadership, and serve as the primary contact for the TCCFO monthly needs list.
• Partner with program leadership on employee allocation management and funding alignment and provide recommendations regarding staffing levels, service delivery, and grant funding utilization.
• Supervise agency invoicing staff.

Quality Assurance, Compliance & Operations

• Oversee the Quality Improvement Department and provide leadership and support for CARF accreditation activities.
• Monitor organizational performance indicators and quality outcomes and identify opportunities for quality improvement, operational excellence, process improvement, organizational growth, and resource utilization.
• Lead cross-functional initiatives that improve organizational efficiency, effectiveness, and service delivery.
• Develop, implement, and evaluate operational systems, processes, and performance measures that support agency goals.
• Make strategic recommendations to leadership regarding quality, compliance, organizational effectiveness, operational effectiveness, and resource utilization.

Staff Engagement & Human Resources Support

• Coordinate agency-wide staff training initiatives and partner with the Executive Team to plan and implement regular staff meetings.
• Coordinate and serve as administrative liaison for employee committees and maintain and oversee the organizational calendar.
• Collaborate with program leadership to support effective recruitment, staffing, onboarding, training, and workforce development across all programs.
• Crosstrain on payroll processes to provide backup support as needed.

Technology, Facilities & Administrative Services

• Collaborate with the IT Coordinator on agency technology initiatives and promote adherence to established IT support procedures.
• Support strategic planning for office operations and space utilization in partnership with the Office Manager and serve as liaison to building management.
• Serve as agency point person for organizational and building insurance matters.
• Oversee lease administration, renewals, and brokerage relationships.

Preferred Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance, Nonprofit Management, or a related field preferred; equivalent relevant professional experience will be considered in lieu of a degree.
• Demonstrated supervisory experience, including staff leadership, coaching, performance management, and team development.
• Strong financial and business acumen, organizational and project management skills, leadership, communication, and decision-making skills.
• Experience with nonprofit budgeting, grant management, and financial oversight.
• Exceptional attention to detail and follow-through.
• Ability to build relationships with diverse personalities and stakeholders and work collaboratively across departments.
• Commitment to continuous improvement and organizational excellence.

This position will report directly to the CEO and performs additional duties and special projects as assigned to support the operational and strategic needs of the organization.

Starting Salary: $75,000+ based on experience