Director of Operations & Account Management

We're hiring someone to make our clients stay longer, by finding out why they leave and building the tools that fix it.

Outbound Consulting runs LinkedIn outreach for founder-led agencies, consultants and professional service firms. We've worked with 2,000+ businesses across 25+ industries over 10+ years, with a 30+ person team that is 100% US-based.

Once a client signs, our launch team gets their campaign live and our account managers run the relationship from there. Every account management and launch call is recorded and transcribed. We've started turning that into weekly coaching, and now we need one person to own it.

That's this job. You'll use Claude Code to analyze those calls, redesign the client experience, build reports and tools that help our account managers keep more clients, and run the team that uses them. It's part-time: expected at 8 hours a week.

What you'll own

• Find out why clients stay or leave. Use Claude Code to analyze every account management and launch call, and flag at-risk accounts before they cancel.
• Turn that into reports the team acts on. Automated reports that tell each account manager which clients need attention this week and what to do.
• Own the client's first 30 days. Map and redesign every touch point a new client sees, using Claude Code and Email Octopus, so each one looks great and builds toward renewal.
• Own all collateral. Sales collateral and every client-facing piece, from first draft to live.
• Get more client testimonials. Build the process that gets account managers asking happy clients at the right moment.
• Build the tools that make account managers better. Gather their best ideas, bring a recommendation to the Founder, then build, launch and maintain what's approved.
• Review our operations and software. Recommend what to fix, cut or automate.
• Run, hire and train the account management team. One account manager today, growing to three.
• Step in on escalations. Rare, and only when an account manager can't solve it.

You must have

• Shipped work built with Claude Code or a similar AI coding tool
• Experience designing client onboarding, email sequences or other client touch points
• A strong eye for design
• Comfort working with Pipedrive, Airtable, Google Drive and Slack through their APIs or integrations
• 3+ years in account management, customer success or client operations at an agency or B2B services firm
• Experience hiring, managing and coaching a small team
• A track record of owning projects start to finish, and same-day responsiveness

Nice to have

• Retention or churn analysis experience
• Background in LinkedIn outreach, lead generation or a sales-adjacent agency

Pay: $2,000/month plus monthly performance bonuses paid quarterly.

How to apply: send a short note with (1) something you've built with Claude Code or another AI tool and what it changed for the people who used it, and (2) one reason you think agency clients leave in their first six months, and how you'd find out if you're right.

Pay: $50.00 - $75.00 per hour

Expected hours: 8.0 per week

Application Question(s):

• Have you built and shipped something with Claude Code or a similar AI coding tool?
• How many years of account management, customer success or client operations experience do you have?
• Share a link or describe something you built with Claude Code or another AI tool, and what it changed for the people who used it.

Work Location: Remote