Director, National Accounts

Company Introduction:

CapLink Logistics, Inc. is a third-party freight management company focused on delivering exceptional customer service across the manufacturing, retail, food, and beverage industries. We connect our customers with strategic carrier capacity to provide reliable, efficient, and cost-effective transportation solutions.

Our business is built on developing strong personal relationships with our customers while maintaining authenticity, transparency, and trustworthiness. At CapLink Logistics, we believe that successful partnerships begin with understanding our customers' needs and consistently delivering on our commitments.

Position Overview:

CapLink Logistics is seeking a motivated, results-driven Logistics Brokerage Sales Representative to join our growing team. This individual will be responsible for developing new business opportunities, building lasting customer relationships, and expanding our freight brokerage customer base.

The ideal candidate is a confident communicator with a competitive mindset, strong business development skills, and a passion for sales. This role requires someone who can identify potential customers, understand their transportation needs, present tailored logistics solutions, and turn opportunities into long-term partnerships.

Role Responsibilities :

• Business Development: Identify, prospect, and acquire new customers requiring freight brokerage and transportation services.
• Lead Generation: Build and maintain a pipeline of prospective customers through cold calling, email outreach, networking, referrals, and other sales initiatives.
• Relationship Management: Establish and maintain strong relationships with customers by understanding their business needs and providing responsive, personalized service.
• Sales Strategy: Develop and execute sales strategies to meet and exceed revenue, margin, and new business development goals.
• Customer Solutions: Identify customer shipping requirements and present effective transportation solutions that align with their operational and financial objectives.
• Account Growth: Develop existing customer accounts by identifying additional shipping lanes, freight opportunities, and opportunities to expand service offerings.
• Market Research: Monitor industry trends, customer activity, and market conditions to identify new business opportunities.
• Internal Collaboration: Work closely with operations and carrier sales teams to coordinate customer requirements and ensure successful freight execution.
• Pipeline Management: Maintain accurate records of sales activities, customer interactions, opportunities, and forecasts in the company's CRM or other sales tracking systems.
• Customer Satisfaction: Provide consistent communication and follow-through to support customer retention and long-term growth.

Role Requirements:

• Strong communication, negotiation, and interpersonal skills.
• A self-motivated, goal-oriented mindset with a desire to succeed in a competitive sales environment.
• Ability to build relationships, identify customer needs, and communicate value effectively.
• Strong organizational skills and the ability to manage multiple prospects and opportunities simultaneously.
• Comfort with outbound prospecting, cold calling, and email outreach.
• Proficiency with Microsoft Office and familiarity with CRM systems.
• Ability to work independently while contributing to a collaborative team environment.
• Strong problem-solving skills and a customer-first approach.

Pay: $60,000.00 - $250,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: Hybrid remote in Indianapolis, IN 46204