Director of IT Operations

Position Overview

We are seeking an experienced, hands-on Director of IT Operations to oversee and manage the technology infrastructure of a growing organization. This individual will be responsible for Epicor ERP administration, IT infrastructure, Microsoft 365, network security, backup and disaster recovery, and vendor management, supporting approximately 130 employees.

The ideal candidate combines strong technical expertise with a practical, solutions-oriented approach and enjoys both strategic planning and hands-on technical work. This role offers the opportunity to drive technology improvements, streamline business processes, and enhance operational efficiency across the organization.

Key Responsibilities

Epicor ERP Administration & Optimization

• Oversee the administration, maintenance, and optimization of the Epicor ERP system.
• Develop Business Activity Queries (BAQs), reports, and customizations to support business operations.
• Perform mass data imports and updates across ERP modules, including sales orders and shipments.
• Manage ERP user access, security permissions, and remote connectivity.
• Coordinate system upgrades, patches, and enhancements with Epicor vendors and consultants.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Provide end-user training and technical support for ERP applications.

IT Infrastructure & Systems Management

• Oversee daily IT operations, including servers, workstations, networks, printers, and peripheral devices.
• Administer Microsoft 365 applications, email systems, and collaboration tools.
• Manage VMware virtual environments, host servers, and supporting infrastructure.
• Maintain network connectivity, wireless access points, firewalls, and VPN configurations.
• Support company communication systems, including cloud-based phone platforms, mobile devices, and conferencing solutions.
• Monitor system performance, troubleshoot technical issues, and implement improvements to ensure reliability.

Cybersecurity, Backup & Disaster Recovery

• Maintain and enhance cybersecurity measures, including firewalls, antivirus protection, spam filtering, and secure remote access.
• Oversee operating system and application updates, patches, and security maintenance.
• Administer backup and disaster recovery solutions for critical business systems and data.
• Monitor backup processes, conduct recovery testing, and ensure data availability.
• Promote cybersecurity awareness and best practices through employee education.

Technology Leadership & Vendor Management

• Serve as the primary IT leader, providing technical direction and support across the organization.
• Manage relationships with external IT service providers, ERP consultants, and technology vendors.
• Oversee technology purchasing, equipment upgrades, and infrastructure improvements.
• Evaluate emerging technologies and recommend solutions to improve productivity and business operations.
• Partner with business stakeholders to identify technology needs and implement effective solutions.

Required Qualifications

• 4+ years of experience in IT operations, systems administration, or IT infrastructure management.
• Hands-on experience administering Epicor ERP, including BAQs, reporting, system customizations, and upgrades.
• Strong SQL skills and experience developing queries and reports.
• Experience administering Microsoft 365, VMware, servers, firewalls, and VPNs.
• Knowledge of network infrastructure, cybersecurity, backup systems, and disaster recovery.
• Experience managing third-party technology vendors and consultants.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently, manage competing priorities, and support both technical and non-technical users.
• Excellent communication skills with a customer-focused approach.

Preferred Qualifications

• Previous IT leadership experience within a small to mid-sized organization.
• Experience supporting manufacturing or distribution environments.
• Familiarity with cloud-based PBX phone systems, mobile device management, and video security platforms.
• Experience implementing process automation and ERP efficiency improvements.

Ideal Candidate

The ideal candidate is a hands-on IT leader who is comfortable managing an organization's entire technology environment while remaining actively involved in day-to-day technical operations. They bring strong Epicor ERP expertise, a solid foundation in IT infrastructure and security, and a proactive approach to improving systems, automating processes, and supporting business growth.