Director of IT

Freedom Health Management (FHM) provides comprehensive non-clinical management and administrative support services to diagnostic imaging centers. Our mission is to create efficient, reliable, and patient-focused operations by providing the technology, infrastructure, personnel, and business systems that allow imaging centers to focus on delivering exceptional diagnostic imaging services.

As our organization continues to grow and support multiple imaging locations, we are seeking an experienced Director of IT to lead our technology operations, infrastructure, cybersecurity, and strategic technology initiatives.

Position Summary

The Director of IT is responsible for the overall leadership, management, development, and execution of Freedom Health Management's technology strategy and infrastructure.

This individual will oversee the technology systems supporting FHM and its affiliated imaging centers, ensuring that all locations have reliable, secure, and efficient technology to support daily operations.

The ideal candidate is a strategic thinker and hands-on technology leader who excels in project management, problem-solving, vendor relationships, cybersecurity, and operational efficiency.

This position requires someone who can see the bigger picture while maintaining the ability to step into the details when necessary. The Director of IT must be proactive, organized, accountable, and capable of managing multiple projects and priorities across multiple locations.

Key Responsibilities

1. IT Leadership & Strategic Planning

• Develop and implement a long-term IT strategy that supports FHM's business objectives and future growth.
• Establish technology standards and best practices across all supported imaging locations.
• Identify opportunities to improve operational efficiency through technology, automation, and system integration.
• Evaluate emerging technologies and make recommendations regarding their potential business value.
• Develop annual IT budgets, forecast technology expenses, and manage departmental spending.
• Establish measurable IT performance goals and accountability standards.
• Provide regular technology updates and recommendations to executive leadership.

1. Infrastructure & Network Management

• Oversee all IT infrastructure, including servers, workstations, laptops, networking equipment, firewalls, internet connectivity, and telecommunications.
• Ensure reliable network connectivity and technology operations across all imaging locations.
• Manage Microsoft 365, email systems, user accounts, permissions, and business applications.
• Oversee phone systems, network security, wireless connectivity, and remote access solutions.
• Establish standardized computer configurations, equipment inventories, and technology deployment procedures.
• Coordinate with external IT vendors and service providers to ensure reliable support and competitive pricing.
• Develop and maintain business continuity and disaster recovery plans.

1. Healthcare Technology & Imaging Systems

• Oversee the technology infrastructure supporting diagnostic imaging operations.
• Manage and coordinate relationships with imaging technology vendors and software providers.
• Provide IT oversight for systems such as:
• PACS and imaging workflow systems.
• QRIS.
• Imaging-related applications.
• Insurance verification and authorization platforms.
• Scheduling and patient management systems.
• Electronic communication and document management platforms.
• Coordinate system upgrades, integrations, troubleshooting, and implementation projects.
• Ensure imaging centers maintain reliable connectivity between imaging equipment, PACS systems, radiologists, and other authorized users.
• Work collaboratively with imaging center leadership to minimize technology-related interruptions to patient scheduling and daily operations.
• Coordinate technology requirements for new imaging equipment and facility expansions.

1. Cybersecurity, HIPAA & Compliance

• Develop, implement, and maintain IT security policies and procedures.
• Ensure technology systems and processes support HIPAA Security Rule requirements and applicable privacy and security obligations.
• Oversee user access controls, multifactor authentication, password policies, and permission management.
• Monitor network security, endpoint protection, firewall configurations, and potential vulnerabilities.
• Coordinate security assessments, vulnerability remediation, and incident response.
• Establish secure employee onboarding and termination procedures for technology access.
• Oversee data backup procedures, recovery testing, and protection of sensitive business and patient information.
• Coordinate with compliance leadership and external security vendors to address identified risks.

1. Project Management & New Facility Implementation

• Lead technology projects from initial planning through implementation and completion.
• Develop project timelines, budgets, resource requirements, and implementation plans.
• Coordinate technology implementation for new imaging center locations.
• Oversee internet installation, network infrastructure, firewall configuration, phone systems, computer deployment, and software implementation.
• Coordinate with contractors, vendors, facility leadership, and FHM departments to ensure projects stay on schedule.
• Establish standardized technology implementation checklists for new locations.
• Identify potential project delays and proactively develop solutions.
• Provide project updates to executive leadership.

1. IT Support & Department Operations

• Establish and oversee an effective IT help desk and ticketing system.
• Develop service-level expectations for responding to and resolving employee technology issues.
• Ensure employees receive timely and professional technical support.
• Establish procedures for prioritizing critical issues affecting imaging center operations.
• Monitor recurring technology problems and implement permanent solutions rather than relying on temporary fixes.
• Maintain an accurate inventory of company-owned technology equipment, licenses, and software.
• Develop employee technology onboarding, training, and offboarding procedures.
• Lead, mentor, and develop IT personnel as the department grows.

1. Vendor & Contract Management

• Manage relationships with internet providers, software companies, cybersecurity providers, hardware suppliers, and outside IT support companies.
• Evaluate vendor performance, service agreements, and contract renewals.
• Negotiate pricing and identify opportunities to reduce technology expenses.
• Ensure vendors meet established service expectations.
• Maintain documentation of vendor agreements, licensing, warranties, and support arrangements.

Leadership Expectations

The Director of IT is expected to be a leader who takes ownership of the department and actively contributes to the overall success of FHM.

We are looking for someone who:

• Takes initiative rather than waiting for problems to arise.
• Thinks strategically and understands how technology impacts the entire organization.
• Demonstrates exceptional project management and organizational skills.
• Communicates complex technology issues in a way that non-technical employees and executives can understand.
• Holds themselves and their team accountable for results.
• Develops solutions rather than simply identifying problems.
• Builds strong working relationships with employees, vendors, and leadership.
• Can manage multiple projects without losing sight of important details.
• Understands the importance of technology reliability in a healthcare environment.
• Is comfortable making recommendations and presenting solutions to executive leadership.

Qualifications & Experience

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Minimum of 5 years of progressive IT experience.
• Minimum of 2 years of IT leadership, supervisory, or management experience.
• Demonstrated experience managing IT infrastructure, networks, cybersecurity, and business technology systems.
• Strong project management and organizational skills.
• Experience managing outside vendors, technology contracts, and IT budgets.
• Strong knowledge of Microsoft 365, network administration, firewalls, and endpoint security.
• Excellent communication, problem-solving, and leadership abilities.

Preferred Qualifications:

• Experience supporting healthcare organizations, diagnostic imaging centers, hospitals, or medical practices.
• Familiarity with PACS, RIS, DICOM, and medical imaging technology.
• Knowledge of HIPAA security requirements and healthcare data protection.
• Experience with multi-location IT infrastructure and remote support.
• Experience with cloud-based systems, data backups, disaster recovery, and business continuity planning.
• IT certifications such as CompTIA Security+, Network+, Microsoft, Cisco, or equivalent industry certifications.
• Experience implementing technology for new facilities or expanding organizations.

Performance Expectations & Key Performance Indicators (KPIs)

The Director of IT will be evaluated based on measurable performance, including:

• System Reliability: Maintaining dependable technology and network availability across all supported locations.
• Response Times: Establishing and meeting help desk response and resolution expectations.
• Cybersecurity: Maintaining security standards, addressing vulnerabilities, and reducing organizational risk.
• Project Completion: Delivering technology projects on time and within approved budgets.
• Cost Management: Identifying cost savings, eliminating unnecessary technology expenses, and negotiating vendor agreements.
• Employee Support: Maintaining high employee satisfaction with IT support.
• Standardization: Establishing consistent technology systems and procedures across all locations.
• Growth & Expansion: Successfully implementing technology infrastructure for new locations and organizational initiatives.
• Accountability: Providing regular reporting, identifying issues, and presenting actionable solutions to executive leadership.

Pay: From $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person