Director of Information Technology

Director of IT Operations Position Overview

This is a hands-on leadership opportunity for an IT professional who enjoys balancing strategic initiatives with technical responsibilities. The Director will serve as the primary technology resource for an organization of approximately 130 employees, overseeing its Epicor ERP system, Microsoft 365 environment, network infrastructure, cybersecurity, and external technology partners.

The ideal candidate will bring strong technical expertise, particularly in Epicor ERP administration, along with a proactive approach to improving business processes, implementing automation, and ensuring technology supports organizational growth.

Key Responsibilities

Epicor ERP Administration & Optimization

• Serve as the primary administrator and technical resource for the company's Epicor ERP system, ensuring optimal performance, functionality, and reliability.
• Identify opportunities to improve business processes, increase operational efficiency, and automate repetitive tasks through ERP enhancements.
• Develop and maintain Business Activity Queries (BAQs), reports, and data extracts to support business operations and reporting needs.
• Manage ERP customizations, enhancements, and integrations, either independently or in collaboration with external Epicor consultants.
• Execute mass data imports and updates across ERP modules, including sales orders, shipments, and other business transactions.
• Administer user accounts, security permissions, and remote access through Microsoft Terminal Services.
• Maintain supporting application and database servers, ensuring system performance and data integrity.
• Coordinate system upgrades, patches, troubleshooting, and ongoing maintenance with Epicor vendors.
• Provide end-user training and technical support to improve system adoption and utilization.

IT Infrastructure & Microsoft 365 Administration

• Oversee the administration, maintenance, and support of the company's Microsoft 365 environment, including email, collaboration tools, and business applications.
• Manage network infrastructure, servers, workstations, printers, and peripheral devices.
• Administer and maintain the VMware virtual environment and associated host servers.
• Oversee the company's cloud-based PBX phone system, supporting more than 130 users.
• Manage company-issued mobile devices, including approximately 120 cell phones.
• Support audio, video, and web conferencing platforms to ensure reliable communication across the organization.
• Maintain wireless access points, video surveillance systems, and redundant internet connectivity.

Cybersecurity, Backup & Disaster Recovery

• Maintain and enhance the organization's cybersecurity infrastructure, including firewalls, antivirus protection, spam filtering, and endpoint security.
• Administer secure remote connectivity through client-to-site and site-to-site VPNs.
• Ensure operating systems, applications, and infrastructure are regularly updated and patched.
• Oversee backup and disaster recovery solutions for business-critical systems, data, virtual machines, and replicas.
• Monitor backup schedules, conduct recovery testing, and perform data restoration when necessary.
• Promote cybersecurity awareness and best practices through employee education and training.

IT Leadership, Vendor Management & Process Improvement

• Serve as the primary point of contact for technology-related initiatives, troubleshooting, and operational support.
• Evaluate existing technology processes and recommend improvements that enhance efficiency, reliability, and scalability.
• Manage relationships with external IT service providers, Epicor consultants, VMware specialists, and other technology vendors.
• Coordinate technology purchases, including computers, hardware, software, peripherals, and related supplies.
• Partner with business stakeholders to understand operational challenges and implement practical technology solutions.
• Provide technical guidance and training to employees with varying levels of technical expertise.
• Balance long-term IT planning with hands-on support and day-to-day operational responsibilities.

Required Qualifications

• 4+ years of progressive experience in IT operations, infrastructure administration, or IT management, preferably within a small to mid-sized organization.
• Hands-on experience administering Epicor ERP, including BAQ development, reporting, system customizations, and ongoing support.
• Strong SQL skills, including querying, reporting, and data management.
• Experience administering Microsoft 365 environments and supporting enterprise applications.
• Working knowledge of VMware virtualization, network infrastructure, firewalls, and VPN technologies.
• Experience managing backup solutions, disaster recovery processes, and system security.
• Ability to independently troubleshoot technical issues across applications, servers, networks, and end-user systems.
• Experience coordinating external IT vendors, consultants, and service providers.
• Strong communication, organizational, and problem-solving skills.
• Ability to translate technical concepts into practical solutions for non-technical stakeholders.
• A hands-on, service-oriented leadership style with a focus on continuous improvement and operational efficiency.

Preferred Qualifications

• Previous IT leadership experience within a manufacturing, distribution, or related operational environment.
• Experience supporting Epicor ERP implementations, upgrades, or system optimization initiatives.
• Familiarity with cloud-based PBX phone systems and video surveillance platforms.
• Experience identifying and implementing workflow automation and process improvements.