Director of Information Technology

NO RECRUITERS, PLEASE

We are seeking an experienced and forward-thinking Director of Information Technology to lead our organization's technology strategy, infrastructure, business systems, and IT operations. This key leadership role is responsible for ensuring our technology environment is secure, reliable, scalable, and aligned with the company's strategic and operational objectives.

The Director of IT will provide both strategic direction and hands-on leadership across enterprise systems, cybersecurity, infrastructure, software applications, vendor relationships, and technology investments. This individual will work closely with executive leadership and department heads to identify opportunities for innovation, process automation, operational efficiency, and continuous improvement.

A strong working knowledge of the NetSuite platform is essential, along with an understanding of FDA regulations and applicable IT compliance requirements. The successful candidate will also foster a technology-driven culture by ensuring employees receive the training and support necessary to effectively utilize company systems and applications.

Key Responsibilities

IT Strategy & Leadership

• Develop and execute the organization's IT strategy, technology roadmap, and long-term technology initiatives.
• Align technology investments and solutions with business objectives, operational needs, and organizational priorities.
• Evaluate emerging technologies and recommend solutions that improve productivity, efficiency, and business performance.
• Establish and maintain IT policies, standards, procedures, and best practices.
• Serve as a trusted technology advisor to executive leadership and department heads.

IT Infrastructure & Operations

• Oversee the administration, maintenance, and performance of networks, servers, cloud environments, hardware, software, telecommunications, and IT infrastructure.
• Ensure the availability, reliability, security, and scalability of critical business systems.
• Establish service standards and ensure timely, effective IT support throughout the organization.
• Lead technology upgrades, system implementations, integrations, and infrastructure improvement projects.
• Develop and maintain disaster recovery, business continuity, data backup, and system recovery plans.

Cybersecurity & Risk Management

• Develop and oversee a comprehensive information security and data protection program.
• Establish and enforce security policies, access controls, authentication standards, and cybersecurity best practices.
• Identify, assess, and mitigate cybersecurity risks, vulnerabilities, and potential threats.
• Coordinate security assessments, audits, penetration testing, and corrective actions.
• Ensure compliance with applicable privacy, security, contractual, and regulatory requirements.
• Lead the response and recovery efforts associated with significant IT and cybersecurity incidents.

IT Budget & Vendor Management

• Develop and manage annual IT operating and capital budgets.
• Monitor technology expenditures and identify opportunities for cost optimization and improved efficiency.
• Evaluate, select, negotiate, and manage third-party technology vendors and service providers.
• Monitor vendor performance, contractual obligations, service levels, and security requirements.
• Maintain accurate technology asset inventories and software licensing records.

Team Leadership & Development

• Lead, mentor, and develop IT personnel while establishing clear performance expectations and professional development objectives.
• Manage departmental priorities, resources, and workloads to ensure effective service delivery.
• Foster a collaborative, customer-focused, and security-conscious IT environment.
• Identify staffing needs and participate in recruiting and retaining qualified IT professionals.

Business Applications & Systems Management

• Oversee the organization's business applications, enterprise systems, and technology platforms. Extensive working knowledge of NetSuite is essential.
• Partner with department leaders to identify opportunities for system improvements, workflow automation, and increased operational efficiency.
• Direct software implementations, system integrations, upgrades, and application enhancements.
• Ensure business systems meet operational, security, regulatory, and organizational requirements.
• Collaborate with internal stakeholders and software vendors to optimize system functionality and performance.
• Conduct post-implementation reviews to evaluate results against projected ROI, business objectives, and financial assumptions.
• Develop business cases and cost-benefit analyses for proposed technology investments, including anticipated costs, benefits, risks, payback periods, and measurable outcomes.

Employee Training & Technology Adoption

• Develop and oversee comprehensive IT training programs to ensure employees effectively utilize company technology, systems, and applications.
• Coordinate technology onboarding and ongoing training for new and existing employees.
• Develop and maintain training materials, user guides, standard operating procedures, and reference documentation.
• Provide training for new technology implementations, software upgrades, system enhancements, and process changes.
• Conduct individual and group training sessions, demonstrations, and refresher courses as needed.
• Evaluate training effectiveness through employee feedback, assessments, and system proficiency.
• Maintain employee IT training records and ensure required training is completed and documented.

Qualifications & Requirements

• Proven experience in an IT Director, or comparable senior technology management role.
• Extensive knowledge of enterprise IT systems, infrastructure, cybersecurity, and business applications.
• Demonstrated experience developing IT strategies, designing technology solutions, and managing complex system implementations.
• Strong understanding of business processes, data analysis, budgeting, and financial management.
• Extensive working knowledge of NetSuite is essential.
• Advanced analytical, troubleshooting, and problem-solving capabilities.
• Strong strategic thinking and business acumen, with the ability to translate business needs into effective technology solutions.
• Excellent leadership, organizational, project management, and decision-making skills.
• Outstanding written, verbal, and interpersonal communication skills.
• Ability to collaborate effectively with executive leadership, department heads, employees, and external technology partners.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related discipline; equivalent senior-level IT leadership experience may be considered.
• Demonstrated experience leading enterprise IT operations and technology initiatives.
• Advanced knowledge of FDA regulations and related information technology compliance requirements.
• Experience supporting technology systems within a regulated manufacturing, nutraceutical, pharmaceutical, or related industry is highly desirable.

Pay: $170,000.00 - $225,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person