Director of Engineering

Director of Engineering

Job Description

Reports to

Chief Operating Officer

Team

In-house engineering team: Principal Architect, software engineers, QA and intern talent

Leadership

Member of the leadership team; attends the weekly Level 10 meeting

Location

Remote with travel

Status

Full-time, exempt

About Altaworx

Altaworx is a telecom enablement company based in Fairhope, Alabama. We provide multi-carrier mobility and IoT connectivity, voice and internet services to direct, reseller, white-label and enterprise clients. Our own platforms sit between the major wireless carriers and our clients, so that a SIM can be activated, managed, optimized and billed from one place.

The company is entering a period of rapid growth. New partnerships are expected to add hundreds of thousands of SIMs over the coming year, and the engineering function is what makes that volume possible.

The role

The Director of Engineering owns the delivery, reliability and cost of every platform Altaworx builds and runs. You will lead a small, capable in-house team through the rebuild of our carrier management platform, the migration of roughly 100 client tenants off two legacy versions, and the scaling of our reseller-facing platform to carry several times today's volume.

This is a hands-on leadership seat. You set the plan, publish the dates, run the cadence and remove the blockers, and you are close enough to the architecture and the cloud bill to make sound calls on both. You are also the technical voice of the company in front of clients, carriers and partners.

What you will be accountable for:

• One plan, one date. A current, published roadmap and timeline for all platform work, with blockers visible to leadership.
• Platform rebuild. Delivery of the rebuilt carrier and provider management layer: carrier relationships at the API level, SIM activation, suspension and lifecycle, and the core data store.
• Legacy migration and decommission. Moving all client tenants from the legacy platform versions to the new platform, and retiring the old systems on schedule.
• Scale readiness. Activation, provisioning and data systems that hold up at tens of thousands of new SIMs per month.
• Cloud cost. Ownership of AWS architecture and spend, including a planned reduction of more than half as legacy systems are shut down.
• Data integrity. Accurate, reconciled SIM and usage data across carriers, tenants and billing.
• Business continuity. Codebase, hosting, backups, credentials and documentation that do not depend on any one person.

Key responsibilities:

Platform and architecture

• Lead the API-first, multi-tenant rebuild of the carrier management platform and its integration with the white-labeled, reseller-facing platform that reads from it.
• Build and maintain carrier integrations across AT&T, Verizon and T-Mobile, including workarounds where carrier APIs fall short, and aggregate carrier data into a single view for clients and internal teams.
• Develop the platform data layer and the APIs that connect it to AI and automation tooling.
• Partner with the Principal Architect on architecture decisions, technical standards and code review; own the trade-off between technical quality and delivery dates.
• Maintain the living scope document and product boundaries so that every team knows which platform does what.

Delivery and operations

• Run sprint planning, daily stand-ups and release discipline for the engineering team.
• Sequence tenant migrations, starting with internal tenants to prove the platform before client moves, and scope customer-specific customizations separately.
• Deliver the system integrations that speed up the business, including CRM, quoting and billing, in support of a quote-to-contract turnaround of under four hours.
• Own release quality, monitoring, incident response and root-cause analysis for platform issues.
• Lead security posture and remediation across the platforms.

People and leadership

• Lead, coach and grow the engineering team; set clear ownership and build bench depth so that knowledge is shared.
• Protect team capacity and wellbeing during a demanding period, and recognize strong work.
• Take part in the leadership team under EOS: weekly Level 10 meetings, quarterly rocks, the scorecard and the accountability chart.
• Work day to day with carrier operations, client operations, sales operations and finance to turn business requirements into delivered work.

Clients, carriers and vendors

• Represent engineering in client and partner meetings, including regular progress calls and technical discovery for new partnerships.
• Manage technology vendors, contracts and tooling spend, including cloud hosting and AI development tools.
• Give leadership clear build, buy or partner recommendations with the cost and risk of each.

What success looks like

• Milestone attainment : Published dates met for the platform rebuild and each migration wave
• Legacy retirement : All tenants migrated and both legacy versions shut down on the agreed date
• Cloud run rate: Monthly AWS spend reduced by more than half once legacy systems are retired
• Platform quality: No Severity 1 defects reaching clients after migration; SIM data reconciles across systems
• Scale: Activation volume of tens of thousands of SIMs per month handled without added manual effort
• Resilience : A second capable operator for every critical system; current documentation and backups

Qualifications

Required:

• 5 or more years in software engineering, with at least three leading engineers and owning delivery.
• Hands-on AWS experience (EC2, RDS, Lambda, S3, Cognito or similar) with direct accountability for cloud cost.
• A record of leading a platform rebuild or a multi-tenant migration against a hard date, with live customers.
• Strong API design and third-party integration experience.
• Practical agile delivery: a working board, honest estimates and a published timeline.
• Experience using AI-assisted development to raise the output of a small team.
• Clear, steady communication with executives, clients and non-technical colleagues.

Preferred:

• Telecom, mobility, MVNO or IoT connectivity experience, including carrier APIs and SIM lifecycle management.
• Multi-tenant SaaS or white-label platform experience.
• Billing, CRM and quoting integrations (HubSpot or similar).
• Experience in an EOS-run company.
• Experience supporting technical due diligence for a partnership or transaction.

How we work

Altaworx runs on EOS. Priorities are set quarterly, measured weekly and discussed openly. The engineering team is small and close to the business, so the VP of Engineering spends as much time with operations, sales and clients as with code. We value people who simplify, who say what is true about a date or a risk early, and who build things that other people can run.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Fairhope, AL 36532