Director, Client Management
# Director, Client Management **American Express** · New York, NY · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role Global Merchant and Network Services (GMNS) is the merchant network of American Express, responsible for acquiring and managing relationships with merchants that welcome American Express-branded Cards. Our objective is to be an indispensable payments partner to our customers while delivering differentiated products, services, insights, and capabilities that meet their evolving needs. Our goal is to drive sustainable growth and premium economics for both our merchant partners and American Express. The National Client Group (NCG) within GMNS is responsible for overseeing relationships with some of the largest and most strategic U.S.-based merchants. Our goal is to build enduring partnerships with our merchants and help them grow while expanding American Express acceptance, spend, and share. The Director, Client Management is a senior client and people leadership position responsible for leading a portfolio of complex, strategic merchant relationships and a team of Client Managers. The Director will have general management responsibility for the portfolio, including setting its strategic direction, driving commercial performance, and ensuring strong execution against both client and American Express priorities. The successful candidate will demonstrate exceptional relationship management, consultative selling, negotiation, strategic thinking, and people leadership capabilities. They will be responsible for developing and executing strategies that drive profitable charge volume, revenue, and share growth while strengthening long-term merchant partnerships. The Director will also play a critical role in identifying new business opportunities, mobilizing resources across American Express, and ensuring the team delivers differentiated value to clients. This role requires a commercially minded leader who can operate effectively across multiple complex relationships and priorities, engage confidently with senior and C-level executives, and lead a high-performing team in a fast-paced, highly matrixed environment. - Experienced people leader and relationship manager with a proven ability to lead teams responsible for complex, strategic client relationships and deliver strong commercial results. - Demonstrated ability to develop and execute portfolio and client strategies that drive profitable growth, deepen relationships, and uncover new business opportunities. - Strong track record of consultative selling and business development, including the ability to identify client needs and successfully sell B2C, B2B, and other strategic programs and initiatives. - Significant experience leading complex commercial negotiations, with strong knowledge of financial economics, profitability levers, and deal structures. - Strong financial and analytical acumen, with the ability to evaluate opportunities, understand portfolio economics, develop business cases, and make sound commercial decisions. - Exceptional executive presence, communication, and presentation skills, with demonstrated ability to lead and influence senior and C-level discussions both internally and externally. - Proven people leadership capabilities, including the ability to coach and develop talent, set clear direction, foster accountability, and build high-performing teams. - Demonstrated ability to influence without direct authority and mobilize cross-functional teams in a highly matrixed organization. - Strong strategic thinking, problem-solving, and execution skills, with the ability to prioritize effectively and deliver results across multiple complex initiatives. - Demonstrated curiosity, creativity, and initiative, with a track record of identifying new opportunities and developing innovative solutions. - Bachelor’s degree required; advanced degree a plus. - Role requires approximately 30% travel. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - 6% Company Match on retirement savings plan - Free financial coaching and financial well-being support - Comprehensive medical, dental, vision, life insurance, and disability benefits - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.
Наблюдалась 2026-10-04, впервые 2026-09-23, найдена на 2 площадках, источник — Indeed.