Director,Business Systems & IT
# Director,Business Systems & IT **American Roofing & Metal Co. Inc.** · Louisville, KY 40218 · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role Job Title: Director, Business Systems & IT Department: HR / Administration Location: Louisville, KY (Headquarters) - supports Lexington, KY and Cincinnati, OH locations; periodic travel required Employment Type: Full-Time Pay Rate: Salary, commensurate with experience Reports To: Senior Director – HR & Asset Management About American Roofing and Metal Company Since 1914, American Roofing and Metal has set the gold standard for roofing excellence in Ohio and Kentucky. We are a fourth-generation, family-run business built on craftsmanship, integrity, and a commitment to excellence. As Kentucky's largest full-service roofing contractor, we take pride in delivering top-quality service to our customers while expanding our regional presence. Our Core Values - Love what you do - Committed to giving your best - Integrity - always doing the right thing - More than roofers - Communication through honest and direct dialogue - Continuous growth through accountability and adaptability - Deeply rooted safety culture - We before me Job Summary American Roofing & Metal is seeking a driven, detail-oriented Director, Business Systems & IT to lead the company through a major technology transition and to serve as the go-to resource for the software and hardware our teams rely on every day. This role owns the companywide implementation of BuildOps from planning through go-live, continues to build out and support our Smartsheet-based operations, and manages day-to-day IT needs - from troubleshooting and provisioning to keeping field and office employees equipped and productive. This is a hands-on, highly visible role that sits at the intersection of business process, technology, and people. The right candidate is equally comfortable leading a companywide software rollout and personally walking a field employee through a laptop or phone issue. Duties & Responsibilities BuildOps Implementation & Change Management - Lead the companywide implementation and transition to BuildOps, from initial configuration through full rollout across all departments and locations - Develop and manage the implementation plan, timeline, and milestones in coordination with company leadership - Own data migration, system configuration, and integration planning between BuildOps and existing tools - Design and deliver training for office and field employees, and build reference materials/SOPs to support long-term adoption - Serve as the primary point of contact with the BuildOps vendor for implementation support, escalations, and ongoing account management - Identify and troubleshoot issues that arise during rollout, and drive them to resolution with minimal disruption to operations - Gather feedback from department leaders and field employees to guide configuration decisions and post-launch improvements Business Systems & Smartsheet Support - Serve as company administrator for Smartsheet, supporting and maintaining sheets, reports, dashboards, and automations used across departments (bid log, WIN log, warehouse requests, hiring, submittals, and similar workflows) - Partner with department leaders to build new Smartsheet solutions that improve reporting and day-to-day workflow - Train employees on Smartsheet and other business systems, and act as the go-to resource for questions and troubleshooting - Evaluate existing business systems and recommend improvements, integrations, or replacements as the company grows IT Support & Device Management - Serve as the primary point of contact for software and hardware issues across all company locations - Manage provisioning and setup of phones, laptops, and other equipment for new hires, transfers, and replacements - Maintain an accurate inventory of company hardware, software licenses, and user accounts/access - Coordinate with outside vendors and managed service providers on network, phone system, and infrastructure issues as needed - Manage user access and permissions across company software systems, ensuring timely setup and deactivation as staffing changes Field & Cross-Departmental Support - Interface directly with field employees to resolve technology issues and ensure devices and software hold up in field conditions - Provide responsive, professional support to office and field staff in Louisville, Lexington, and Cincinnati - Travel periodically to the Lexington, KY and Cincinnati, OH locations to provide in-person support and training - Partner with department leaders companywide to identify systems and workflow improvement opportunities Required Skills & Abilities - Strong project management skills, with the ability to lead a companywide software implementation from start to finish - Working knowledge of Smartsheet or a comparable work management platform; administrator-level experience preferred - Experience with BuildOps or comparable field service/construction management software strongly preferred - Solid general IT troubleshooting skills, including hardware, software, basic networking, and mobile device management - Excellent verbal and written communication skills, with the ability to train and support non-technical users patiently and clearly - Strong organizational skills and the ability to manage multiple priorities across several locations - Comfortable working with employees at every level of the company, from field crews to executive leadership - Valid driver's license and ability to travel periodically between Louisville, Lexington, and Cincinnati Education & Experience - Bachelor's degree in Information Technology, Business Systems, Computer Science, or a related field, or equivalent professional experience - 5+ years of experience in business systems administration, IT management, or a related role - Experience leading a software implementation, systems migration, or similar technology transition preferred - Experience in construction, roofing, or field services strongly preferred - Experience with mobile device provisioning/management (MDM) a plus Physical Requirements - Primarily an office environment, with prolonged periods of sitting and computer work - Occasional lifting of up to 25-30 pounds (equipment and hardware setup) - Periodic travel between Louisville, Lexington, and Cincinnati, including some driving Additional Expectations We are looking for a candidate who is proactive, resourceful, and comfortable owning a project of this scale from planning through execution. This role requires someone who can move easily between big-picture systems strategy and hands-on, day-to-day support - and who takes pride in keeping our teams equipped, supported, and productive. Why Join Us? - Competitive salary with growth opportunities. - Work with an established company built on generations of craftsmanship. - Be part of a team that values quality, innovation, and professional development. - Opportunity to make a lasting impact on our operations and regional presence. - Benefits - PTO
Наблюдалась 2026-10-02, впервые 2026-09-22, источник — Indeed.