Director of Business Operations

Director of Business Operations

Reports to: Owner/President

Status: Full-time Salaried/Exempt – onsite

Position Overview

The Director of Business Operations will oversee the daily administrative functions of the company to ensure maximum efficiency and alignment with long-term strategic goals. This leadership role is responsible for driving organizational efficiency, standardizing business protocols, and leading major technology initiatives, including ERP system implementations and ongoing upgrades .

The ideal candidate will be a cross-functional leader, directly supervising key department heads across Accounting, Human Resources, and Marketing/Sales to foster collaboration and sustainable growth.

Core Responsibilities Executive Leadership & Cross-Functional Supervision

• Provide strategic direction, mentorship, and performance management to the following direct reports:
• Estimating and Order Fulfillment Manager (Pipeline growth, revenue tracking, and market expansion)
• Senior Accountant (Financial reporting, budgeting, cash flow management, and internal controls)
• HR Manager (Talent acquisition, employee relations, compliance, and culture)
• Break down departmental silos to ensure smooth workflows and consistent communication across the entire organization.

Purchasing & Inventory Control Oversight

• Develop, implement, and audit strategic procurement policies to streamline vendor selection, minimize cost expenditures, and establish favorable payment terms.
• Oversee company-wide inventory control protocols, establishing optimal reorder points, safety stock parameters, and automatic replenishment (PAR) metrics to minimize carrying costs and avoid stockouts.
• Supervise warehousing of physical stock reconciliation workflows, leading regular cycle counts and comprehensive inventory audits to ensure high material accountability.
• Analyze global supply chain metrics, material usage trends, and demand forecasting to proactively mitigate supply chain risks, shipping delays, and material shortages.
• Supplier Sourcing: Research, evaluate, and select vendors based on price, quality, reliability, and capacity.
• Contract Negotiation: Negotiate pricing, delivery timelines, payment terms, and contract conditions.
• Purchase Management: Process requisitions, manage purchase orders, and track in-transit inventory or deliveries.
• Compliance & Risk Management: Ensure purchases follow company policies, budget limits, and legal or governmental regulations.
• Vendor Relationships: Monitor supplier performance, resolve delivery or quality issues, and maintain long-term partnerships

Technology & ERP Management

• Lead the evaluation, implementation, integration, and continuous upgrade of the company’s Enterprise Resource Planning (ERP) system .
• Collaborate with IT and external vendors to customize the ERP software, ensuring it supports financial, sales, inventory, and operational tracking requirements.
• Train department heads and staff on new system protocols to ensure high adoption rates and data integrity.

Business Protocols & Policy Development

• Write, update, and implement comprehensive company business protocols and Standard Operating Procedures (SOPs) to streamline workflows.
• Audit existing operational workflows to identify bottlenecks and execute process improvement strategies.
• Maintain an organized corporate repository of all business rules, guidelines, and compliance documents.

Safety & Risk Management

• Author, roll out, and train on organizational safety procedures in strict compliance with local, state, and federal regulations (e.g., OSHA).
• Develop and maintain an active Emergency Action Plan and Workplace Safety Program.
• Coordinate with the HR Manager to conduct regular safety audits, training sessions, and incident investigations.

Financial & Operational Reporting

• Work alongside the Senior Accountant to review monthly financial statements, analyze variances, and optimize operating budgets.
• Establish and track key performance indicators (KPIs) for sales, marketing, and overall operational efficiency.
• Present regular operational health reports to the executive leadership team.

Required Qualifications

• Experience:
• Minimum of 7–10 years of progressive operations management experience.
• At least 3–5 years in a senior leadership role managing cross-functional teams.
• Proven track record of leading at least one full-lifecycle ERP implementation or major system upgrade.
• Technical Skills:

Deep familiarity with modern ERP platforms, CRM platforms, and financial reporting software.

Key Competencies

• Strategic Vision: Ability to connect daily operations with long-term company goals.
• Change Management: Adept at guiding teams through organizational shifts, system migrations, and new protocol rollouts.
• Effective Communication: Exceptional written and verbal communication skills needed for writing policies and leading diverse teams.
• Problem-Solving: An analytical mindset capable of diagnosing inefficiencies and executing decisive solutions.

Company Overview

At L & N Metal Works, we’re more than a fabrication shop—we’re a proud, family-owned team shaping steel into precision parts, structural projects, and custom designs for manufacturers and beyond. With 20,000+ sq. ft. of advanced equipment (tube & plate lasers, press brakes, robotic & laser welding), our craftsmanship sets the standard.

At L & N Metal Works, you’re not just another employee—you’re part of a family-owned company that values craftsmanship, teamwork, and innovation. You’ll work with cutting-edge equipment, contribute to diverse projects, and play a key role in shaping the quality reputation we’re known for.

Pay: $85,000.00 - $101,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance

Work Location: In person